Towing Consultant

In brief

**Overview** This role as a Towing Consultant at Telesure Investment Holdings (TIH) focuses on ensuring vehicles are effectively and timeously towed to agreed destinations, in line with TIH policies and procedures. A key objective is to generate cost savings for TIH and customers by negotiating towing costs with non-suppliers. **What you will do** * Administer the towing of vehicles correctly and efficiently within the specifications of TIH policy terms and conditions. * Facilitate the timeous and accurate payment of MBR’s to ensure an effective relationship is maintained. * Maintain thorough knowledge of service level agreements with contractors to ensure efficient cost utilisation and service delivery. * Maintain and build relationships with key internal stakeholders including Towing contractors, SMD’s, Yards, Motor body repairers (MBR’s), and the Claims and Assessing Environment. * Render a claims-related service within a turnaround time that is acceptable to customers and conforms to company SLA’s, ensuring effective customer service. * Extract relevant data from information provided by others and input it into spreadsheets or standard formats. * Receive audio instructions via radio/phone computers. * Establish information for proof, validation or evidence. * Ask questions to establish required information. * Search literature or other data sources. * Note unusual occurrences. * Evaluate alternatives prior to decision. **Requirements (from the original advert)** * Matric / Grade 12/ SAQA Accredited (Essential) * Sound experience and understanding of straightforward procedures or systems 7 to 12 months within a short term insurance call centre environment. **Who should apply** Ideal candidates are those capable of ensuring effective and timeous vehicle towing, generating cost savings through negotiation, and administering processes correctly and efficiently. They should be able to manage contractor agreements, build and maintain relationships with internal and external stakeholders, and provide a high level of claims-related customer service. The role also requires the ability to collect and analyse data, interpret instructions, and make informed decisions. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/towing-consultant-telesure-investment-holdings-tih-4 Source: myjobmag

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