Branch Administrator | Jhb Surgical Hospital

In brief

Overview This role is for a Branch Administrator at the Jhb Surgical Hospital, a facility associated with Ampath. The position is integral to the smooth running of branch operations, encompassing administrative tasks, patient and customer service, and support for laboratory activities. What you will do The Branch Administrator will be responsible for: * **Performing Accurate Administrative Processes:** * Capturing patient and test information accurately on Meditech. * Updating and amending requisitions, including adding tests and correcting information. * Conducting audit checks and correcting data discrepancies on Meditech. * Printing and actioning error logs and outstanding reports. * Identifying and reporting problematic requisitions for resolution. * Maintaining documentation, records, and correspondence in line with operational requirements. * **Delivering Exceptional Patient and Customer Service:** * Welcoming and assisting patients visiting the Care Centre. * Supporting patients with the completion of Specimen Request Forms (SRFs). * Performing upfront logging and benefits checking. * Responding to incoming calls and routine enquiries professionally. * Assisting with account and billing-related queries. * Processing card and cash payments accurately. * Generating pro forma invoices when required. * **Supporting Laboratory Operations:** * Receiving specimens and verifying them against test requests. * Labelling, batching, and preparing specimens according to established protocols. * Ensuring specimens are correctly prepared for onward processing. * Assisting with the delivery of reports to doctors, wards, and other stakeholders as required. * Supporting workflow efficiencies to ensure uninterrupted service delivery. Requirements (from the original advert) * **Qualifications:** * Grade 12 (Required) * **Experience:** * 1 to 3 years of administrative experience (Required) * Experience within a pathology, healthcare, or medical environment (Advantageous) * Strong organisational skills (Essential) * High level of attention to detail (Essential) * **Knowledge, Skills and Attributes:** * Ability to perform routine administrative tasks accurately and consistently (Required) * Strong attention to detail and commitment to quality standards (Required) * Ability to follow procedures, policies, and operational guidelines (Required) * Proficiency in using IT systems and standard office applications (Required) * Ability to identify, resolve, or escalate routine administrative issues appropriately (Required) * High level of discretion and professionalism when handling confidential information (Required) Who should apply An ideal candidate for this Branch Administrator position will have a Grade 12 qualification and 1 to 3 years of administrative experience, with a preference for those with a background in pathology, healthcare, or a medical environment. They should be highly organised with a strong attention to detail, capable of performing administrative tasks accurately and consistently, and committed to quality standards. The candidate must be proficient in IT systems and standard office applications, able to follow established procedures and policies, and demonstrate the ability to identify and resolve or escalate routine administrative issues. Professionalism and discretion in handling confidential information, alongside excellent patient and customer service skills, are also key attributes for this role. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/branch-administrator-jhb-surgical-hospital-ampath-1 Source: myjobmag

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At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

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