Assistant Front Office Manager - African Pride Melrose Arch, Autograph Collection

In brief

Overview This role is for an Assistant Front Office Manager at African Pride Melrose Arch, Autograph Collection, which is part of Marriott International. The position supports the Front Office Manager in the daily administration of front office functions and staff supervision across areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The Assistant Front Office Manager is responsible for directing employees to ensure an efficient check-in and check-out process, ensuring guest and employee satisfaction, and maximizing the financial performance of the department. What you will do * Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis. * Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. * Ensure guest and employee satisfaction. * Maximize the financial performance of the department. * Utilize interpersonal and communication skills to lead, influence, and encourage others. * Advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example. * Encourage and build mutual trust, respect, and cooperation among team members. * Supervise and manage employees, managing all day-to-day operations. * Understand employee positions well enough to perform duties in employees' absence. * Ensure employee recognition is taking place on all shifts. * Establish and maintain open, collaborative relationships with employees. * Manage day-to-day operations, ensuring quality, standards, and meeting customer expectations. * Develop specific goals and plans to prioritize, organize, and accomplish work. * Handle complaints, settling disputes, and resolving grievances and conflicts. * Strive to improve service performance. * Collaborate with the Front Office Manager on ways to continually improve departmental service. * Communicate a clear and consistent message regarding Front Office goals. * Participate in the development and implementation of corrective action plans based on comment cards and guest satisfaction results. * Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. * Provide services that are above and beyond for customer satisfaction and retention. * Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching. * Serve as a role model to demonstrate appropriate behaviors. * Set a positive example for guest relations. * Display outstanding hospitality skills. * Empower employees to provide excellent customer service. * Interact with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction. * Provide feedback to employees based on observation of service behaviors. * Handle guest problems and complaints effectively. * Implement the customer recognition/service program, communicating and ensuring the process. * Ensure compliance with all Front Office policies, standards, and procedures. * Monitor adherence to all credit policies and procedures to reduce bad debts and rebates. * Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person. * Analyze information and evaluate results to choose the best solution and solve problems. * Inform and/or update executives, peers, and subordinates on relevant information in a timely manner. * Function in place of the Front Office Manager in his/her absence. * Communicate critical information from pre- and post-convention meetings to the Front Office staff. * Participate in department meetings. Requirements (from the original advert) * **Education and Experience:** * High school diploma or GED; AND 2 years experience in the guest services, front desk, or related professional area. **OR** * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; AND no work experience required. Who should apply Candidates should be capable of assisting in the management and daily supervision of front office functions and staff, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The ideal candidate will possess strong interpersonal and communication skills, demonstrating the ability to lead, influence, and encourage others while advocating for sound financial and business decisions, honesty, and integrity. They should be skilled in fostering mutual trust, respect, and cooperation among team members, capable of managing daily operations and ensuring employee recognition. Applicants should be adept at handling complaints, resolving disputes, and continuously striving to improve service performance through collaboration and clear communication of goals. A commitment to guest and employee satisfaction is essential, alongside the ability to serve as a positive role model, empower staff, and display outstanding hospitality skills. Furthermore, candidates must be analytical, capable of problem-solving, and effective in implementing policies, ensuring compliance, and communicating critical information. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/assistant-front-office-manager-african-pride-melrose-arch-autograph-collection-marriott-international-3 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.