Host

In brief

Overview This role as a Host at Sun International involves warmly greeting and welcoming guests to the restaurant. The primary purpose is to monitor dining sections and ensure all guests receive an exceptional experience within the restaurant operations. What you will do Key responsibilities include: * **Prepared Work Area:** Preparing service essentials (mise-en-place, place settings), identifying issues with restaurant appearance/equipment, checking cleanliness, assisting with telephone and reservations, complying with health/safety/hygiene regulations, using/storing equipment correctly, and reporting anomalies. * **Hosting:** Welcoming and checking guest bookings, seating guests, monitoring dining sections for availability, estimating wait times, monitoring waiting lists, adhering to Food & Beverage standard operating procedures, explaining menu items, making beverage and menu recommendations, interacting with kitchen staff respectfully, being attentive to guest needs, clearing tables, providing billing, and leveraging upsell opportunities. * **Cashiering Services:** Handling all billing transactions for food and beverage, reconciling payments to orders, placing guest feedback questionnaires, arranging house accounts, reconciling float, reporting float variances, securing and transporting float, accurately recording guest information and transactional documentation, and generating supporting documents for auditing. * **Customer Engagement:** Providing a warm welcome and greeting to all guests, acknowledging them on arrival and departure, ensuring respect, providing professional service and solutions, identifying customer preferences, educating customers on business unit facilities/products/promotions, and handling customer complaints/requests/suggestions to resolution or escalation. Requirements (from the original advert) * **Education:** Grade 12 * **Experience:** 2 years experience in a customer service environment * **Skills and Knowledge:** * English verbal communication skills * Problem Solving * Collecting Information (listening; asking questions) * Team co-operation * Dealing with Customers * Following Instructions * Attention to detail * Checking accuracy in the handling and recording of transactions * Emotional resilience * Presentable Who should apply This role is suited for an individual with at least two years of customer service experience who possesses a Grade 12 education. The ideal candidate will be presentable, emotionally resilient, and demonstrate strong English verbal communication skills. They should be a problem-solver, attentive to detail, accurate in handling transactions, and capable of working in a team while following instructions. A customer-focused individual who can listen, ask questions, handle guest complaints, and ensure an exceptional dining experience by proactively managing guest needs and restaurant operations would be well-suited. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/host-sun-international-3 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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