Supervisor FB- Worcester

In brief

**Overview** Sun International is seeking a Food & Beverage Supervisor to join their Food & Beverage team in Worcester. The role involves supervising the daily delivery of food and beverage services and managing the team within a specific outlet or conference centre. The primary objectives are to maintain service standards, enhance the customer experience, and control operating equipment and stock in alignment with Company standards. **What you will do** * Put in place staff scheduling and duty allocations to ensure maximum coverage. * Handle shift briefings, handovers, and shift reports. * Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, and resolution of complaints. * Manage staff appearance and floor appearance, as well as the functioning of equipment and systems for the outlet. * Report and resolve any issues experienced. * Manage the control of stock and operating equipment as per Standard Operating Procedures (SOP) for the outlet. * Conduct cash-ups at the end of the shift. * Monitor service offering, products, and pricing within F&B. * Make recommendations for improvements to the product and service offering. * Co-ordinate the implementation of the food and beverage promotional calendar for outlets. * Monitor customer service standards and identify any areas of concern. * Conduct maintenance walkabouts for front of house and back of house areas. * Monitor health, safety, hygiene, and environmental elements in the area. * Monitor the use and storage of operating equipment. * Monitor stock control and operating equipment control processes. * Investigate variances and discrepancies and take necessary action to correct. * Liaise with clients. * Attend pre-conference meetings. * Provide clients with relevant solutions and options for conferencing, including set-up, themes, décor, lighting, and equipment. * Conduct Quality Assurance (QA) to ensure set-up is in line with client requirements. **Requirements (from the original advert)** * **Education:** 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level. * **Experience:** 3-4 years in the food and beverage industry, including experience in banqueting, in-room dining, and/or restaurant operations. * **Skills and Knowledge:** * **Behavioural:** Collecting Information, Team Co-operation, Verbally Informing, Supervising, Dealing with Customers, Appraising & developing, Problem-Solving. * **Technical:** Food & Beverage Costing, Food & Beverage Product Knowledge, Set-up requirements, Function sheets if relevant, OE use & storage, Team Planning, Stock control, Proficient MS Office skills, Micros / Opera is preferred. **Who should apply** Candidates should hold a 3-Year Hotel School Diploma or an equivalent national qualification in hospitality at Diploma level. Ideal applicants will have 3-4 years of experience within the food and beverage industry, specifically in banqueting, in-room dining, and/or restaurant operations. The role requires individuals with strong supervisory, team cooperation, and customer service skills, capable of problem-solving and information collection. Essential technical skills include F&B costing, product knowledge, stock control, and team planning, alongside proficiency in MS Office. Experience with Micros or Opera systems is preferred. The successful candidate will be adept at managing F&B service delivery, supervising a team, and ensuring high standards of customer experience and operational control in a dynamic environment, including conference centres. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/supervisor-fb-worcester-sun-international Source: myjobmag

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At a glance

• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

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