Property IT Operations Engineer

In brief

**Overview** This role is for a Property IT Operations Engineer (L1) at Sun International. The position involves providing technical support and operational services across various technology environments, including workplace technologies, infrastructure, business systems, and operational technology. The engineer is responsible for incident resolution, technical troubleshooting, service request fulfilment, technology implementation, and operational support activities. This ensures reliable, secure, and business-aligned technology services, operating within approved standards and governance frameworks. The role aims to support business continuity, employee productivity, and guest service excellence by maintaining technology availability and resolving technical issues. It also involves supporting endpoint and device management, technology monitoring, asset lifecycle activities, approved changes, and identifying opportunities for service improvement, operational efficiency, and user experience. **What you will do** * Provide technical support services by resolving incidents, fulfilling service requests, and restoring technology services across workplace technologies, business systems, and operational environments. * Configure, deploy, maintain, and support endpoint devices, workplace technologies, collaboration tools, and user technology services to ensure secure and effective technology use. * Monitor technology services, operational events, and system performance indicators, escalating identified issues to support operational stability. * Diagnose, troubleshoot, and resolve hardware, software, network, infrastructure, and operational technology issues to minimize business disruption and maintain service availability. * Execute approved changes, deployments, patching, maintenance, backup validation, and recovery activities to support service continuity and operational resilience. * Execute technology asset lifecycle activities, including deployment, recovery, inventory verification, refresh, and maintenance, adhering to approved standards and governance requirements. * Maintain support documentation, technical procedures, configuration records, and knowledge resources to support operational effectiveness and service continuity. * Identify and recommend opportunities to improve technology services, operational efficiency, automation, and user experience. * Apply approved governance, security, risk, and compliance requirements within the technology support environment. * Maintain accurate records of incidents, service requests, troubleshooting activities, technical resolutions, asset information, and operational activities. * Escalate complex or high-impact technical issues through appropriate service management and technical escalation channels. * Hold accountability for technical support delivery, incident resolution, service request fulfilment, endpoint and workplace technology support, operational troubleshooting, technology asset activities, and approved technology maintenance and recovery activities. **Requirements (from the original advert)** * **Qualifications:** * Degree in Information Technology, Computer Science or a related field [Required] * ITIL Foundation certification is advantageous * Microsoft / Infrastructure certifications, such as Azure or Windows Server, are advantageous * Basic networking certification, such as CCNA, is advantageous * **Experience:** * 3–5 years' experience in technology support, end-user computing, infrastructure support, service desk operations, workplace technology support or related technology disciplines * Experience resolving technical incidents and fulfilling service requests within agreed service levels * Experience supporting endpoint devices, workplace technologies, collaboration tools and user technology services * Experience diagnosing and troubleshooting hardware, software, network and infrastructure issues * Experience with Microsoft 365 administration and support * Experience with endpoint configuration and device management * Experience supporting identity and access administration * Experience with technology monitoring, maintenance and operational support activities * Experience performing technology asset lifecycle activities, including deployment, recovery, inventory verification and refresh * Experience maintaining technical documentation, configuration records and knowledge resources * Experience working within IT service management, governance and compliance processes * Experience in a customer-focused technology support environment **Who should apply** The ideal candidate is an individual who demonstrates strong behavioural competencies such as continuous improvement, integrity, teamwork, collaboration, transparency, adaptability, problem-solving, customer centricity, lifelong learning, and respect for diversity. They should possess technical proficiency in areas like IT Service Management (ITIL), system support and troubleshooting, end-user computing, Microsoft 365 administration, endpoint configuration, identity and access administration, infrastructure and network support, incident and service request management, technology asset management, backup and recovery operations, and technology monitoring tools. The candidate should be adept at technology deployment and maintenance, operational technology support, technical documentation, governance and compliance, risk and control assurance. Analytical thinking, operational excellence, data-driven decision making, continuous improvement and innovation, basic networking, and Microsoft infrastructure technologies are also key. This role suits someone who can work within approved standards and processes, is committed to maintaining technology availability, resolving technical issues, and contributing to effective day-to-day technology operations, with a focus on improving services and user experience. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/property-it-operations-engineer-sun-international Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Azure
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

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