Premium Ad IT/Computer - Other IT/Computer Kempton Park FULL TIME Job Summary A leading South African IT company founded in 2004, specialising in world-class cloud computing, ICT support and consulting services is looking for a On-Site Support Engineer  to join their team in Johannesburg, GP.  The purpose is to provide daily technical support to our client's end-users, maintain the network infrastructure, manage documentation, and liaise with third-party vendors. As the On-Site Support Engineer, you will be responsible for ensuring the smooth operation of the client's IT systems and providing exceptional customer service. Responsibilities: * Provide on-site technical support to end-users in person and via remote access tools. * Troubleshoot and resolve hardware, software, and network issues. * Maintain the network infrastructure, including switches, routers, firewalls, and wireless access points. * Manage documentation, including system configurations, network diagrams, and user manuals. * Liaise with third-party vendors to coordinate hardware repairs, software updates, and other technical support. * Ensure compliance with IT policies, procedures, and security standards. * Participate in IT projects, such as system upgrades and new software deployments. * Monitor and maintain backups and disaster recovery procedures. * After hours standby on a rotation schedule. Requirements: * At least 3 years of experience in a similar technical support role, preferably in an enterprise environment. * Strong troubleshooting skills with the ability to identify and resolve hardware, software, and network issues. * Experience in maintaining and troubleshooting Microsoft Windows Server and client operating systems, Microsoft Exchange, Active Directory, and Microsoft Office applications. * Knowledge of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking. * Excellent communication and customer service skills, with the ability to communicate technical information to non-technical users. * Ability to work independently and as part of a team. * A valid driver's license and reliable transportation. Education: * A degree or diploma in computer science, information technology, or a related field is preferred. * Relevant IT certifications, such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), or equivalent, are highly desirable. Apply for this role today, contact Gaby Turner at   or on Linkedin  You can also visit the Hire Resolve website: hireresolve.us or email us your CV: it careers@hireresolve.us Hire Resolve IT/Computer Recruiter About Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.