Gaming Technical Manager

In brief

**Overview** This role is for a Gaming Technical Manager at Sun International, responsible for leading and managing the Business Unit’s gaming technical operations and team. The primary goal is to ensure the availability, reliability, and effective performance of gaming equipment, thereby supporting an exceptional customer experience. The manager provides technical leadership across the gaming floor, oversees gaming product performance, contributes to product mix and pricing decisions, and manages the repair, maintenance, and technical standards of slot machines and other gaming-related equipment. The position also holds accountability for regulatory compliance, technical projects, budgets, people management, supplier relationships, and implementing Group Gaming Technical standards at the Business Unit level. **What you will do** As Gaming Technical Manager, you will: * Develop and deliver Gaming Technical plans aligned with Group and Business Unit gaming strategy. * Lead the Gaming Technical team and effectively allocate people and operational resources. * Act as the Business Unit's subject matter expert on gaming technical matters. * Maintain gaming technical standards, governance, controls, and regulatory compliance. * Analyze gaming product performance and recommend opportunities to improve product performance and customer demand. * Provide input into gaming product mix and pricing strategy. * Design and influence gaming floor plans, overseeing machine moves, technical projects, and system configurations. * Manage the Business Unit's Master Floor Plan. * Manage Gaming Technical budgets, CAPEX, costs, forecasting, and financial reporting. * Manage supplier and vendor relationships and performance. * Develop, coach, and manage the performance of the Gaming Technical team. * Maintain technical service standards that support a high-quality gaming customer experience. * Manage escalated customer complaints and technical service issues. * Provide relevant Gaming Board, audit, risk, financial, and operational reporting. **Requirements (from the original advert)** * **Qualifications:** * N4 with a Trade prior 1992; OR * T3, S4 or equivalent qualification in Light Current * Must meet the requirements for a Key Gaming Licence. * **Experience:** * Minimum 7 years’ relevant experience. * At least 3 years’ experience in a Gaming Technical Shift Management position. * Strong technical knowledge of slot machines and gaming equipment. * Experience managing gaming technical operations and teams. * Experience analyzing gaming product performance. * Exposure to gaming product mix, floor planning, and pricing. * Experience managing technical standards, controls, and regulatory compliance. * Experience with budgeting, cost management, CAPEX, and forecasting. * Experience managing vendors and suppliers. * Demonstrated people management, coaching, and development experience. * Strong knowledge of gaming regulations and compliance procedures. * **Other requirements:** * Ability to work shifts in accordance with operational requirements. * Must be physically able to move and carry operating equipment in line with the requirements of the position. **Who should apply** The ideal candidate will possess specialized knowledge of gaming technical equipment, processes, and products, combined with the ability to analyze product performance, manage technical operations, and make recommendations to improve customer experience, profitability, and operational performance. They should demonstrate strong behavioural competencies such as continuous improvement, integrity, teamwork, collaboration, transparency, adaptability, problem-solving, customer centricity, lifelong learning, and respect for diversity. Key technical proficiencies include gaming technical operations management, gaming product performance and analysis, slots technical product knowledge, gaming equipment repair, care and maintenance, gaming product mix and pricing, gaming floor planning and optimisation, gaming technical standards and governance, gaming regulations and compliance, gaming revenue analysis and forecasting, technical risk and control management, gaming systems and equipment configuration, operational and project management, budget, CAPEX and cost management, financial acumen, vendor and supplier management, people leadership and development, and customer experience management. Experience with EGS is advantageous, and proficiency in MS Office is expected. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/gaming-technical-manager-sun-international-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Office
• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.