Store Manager (45hr) - American Swiss - Mountain Mill - Worcester

In brief

**Overview** This is an explanation of the job advertisement for a Store Manager (45hr) at American Swiss, located in Mountain Mill, Worcester. The company is TFG The Foschini Group. The role involves comprehensive store management, including driving sales targets, controlling operational costs, managing stock, leading and developing staff, implementing merchandising strategies, and ensuring high levels of customer satisfaction. **What you will do** * Driving turnover to ensure the achievement of targets * Controlling expenses * Managing stock losses to ensure shrinkage is in line with the Company standard * People management, including recruitment, development of staff, employee relations, performance management * Executing in-store merchandising strategy and standards * Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers **Requirements (from the original advert)** * **Qualifications & Experience:** * A Matric certificate. * Minimum 3 years retail experience with a minimum of 1 year store leadership experience. * **Skills:** * Builds Customer Loyalty * Customer Service Delivery * Customer Value Management * Customer-Focused Approach * Effectively Presents Solutions * Initiates Compelling Sales Conversations * Knows the Buying Influences * Leverages Digital Communications with Customers * Manages Resistance * Managing the Sales Process * Navigates Customer Challenges * Negotiation & Selling * Planning & Organizing * Policy & procedures * Strategic Sales Planning * Leadership * **Behaviors:** * Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness * Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships * Customer Focus - understands, anticipates, and meets the needs and expectations of customers * Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes * Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation * Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets * Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes * Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others **Who should apply** The ideal candidate for this role is someone with a Matric certificate and at least three years of retail experience, including a minimum of one year in a leadership position within a store environment. Applicants should demonstrate strong sales and customer service abilities, capable of building customer loyalty, initiating sales conversations, and effectively managing customer interactions and challenges. Essential skills include planning, organizing, negotiation, and an understanding of policy and procedures, alongside strategic sales planning and leadership capabilities. The role requires an individual who is action-oriented, customer-focused, skilled in building networks, capable of directing a team, driving engagement, ensuring accountability, and committed to optimizing work processes while valuing diversity. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/store-manager-45hr-american-swiss-mountain-mill-worcester-tfg-the-foschini-group-3 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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