People Shared Service Specialist

In brief

**Overview** This role, named People Shared Service Specialist at Cisco (also referred to as People & Communities Representative), is within a team dedicated to operational excellence, standardized processes, and leveraging HR technology and self-service platforms to reduce manual work and enhance the employee experience. The specialist acts as a trusted partner and primary point of contact for employee inquiries, collaborating with stakeholders, P&C Consulting partners, and external vendors. The position is pivotal in ensuring People operations in South Africa are executed efficiently, effectively, and in full compliance with local labor laws and internal policies, driving a seamless employee experience and operational excellence. **What you will do** * Provide an outstanding employee experience by coordinating directly or indirectly the entire benefits lifecycle (including medical/life insurance, pension, and more) in partnership with global and local vendors. * Support new employee onboarding to ensure a successful, compliant start, and assist employees through complex life transitions and escalations, connecting them and their families to the most appropriate benefits or policies. * Oversee employee data collection based on local South African requirements for benefits and compensation from day one. Proactively maintain compliance calendars, audit schedules, and associated local P&C data to minimize risk and satisfy legal requirements, driving employee-action communications to 100% completion. * Provide local expertise to support a variety of programs conceived and driven by P&C, primarily focused on enhancing employee engagement. * Leverage HR IT and self-service platforms to innovate, automate, and streamline processes. Regularly assess operational efficiency, monitor service delivery KPIs, and participate in continuous improvement and change implementation projects to reduce manual work and costs. * Partner with Procurement for vendor management to ensure external partners meet contractual obligations and Service Level Agreements (SLAs), while aligning P&C services with business and employee needs. * Drive the execution of planning and forecasting for portfolio/budget management, and oversee project coordination, production, and logistics for service delivery. **Requirements (from the original advert)** * **MINIMUM QUALIFICATIONS** * Education: Bachelor’s or Master’s degree in relevant fields such as Human Resources, Local Labor Law, Business Administration, or a similar discipline. * Experience: 2–3 years of related professional experience in HR operations, administration, or a similar client-facing support role or equivalent related work experience. * Compliance & Local Knowledge: Foundational understanding of local labor laws, compliance regulations, and HR administrative processes relevant to South Africa. * Operational Skills: Demonstrated capability in data management, process coordination, and utilizing HR technologies/self-service platforms. * **PREFERRED QUALIFICATIONS** * Customer-Centric Approach: Proven track record of delivering empathetic, high-quality customer service and support in a fast-paced corporate environment. * Continuous Improvement Mindset: Experience participating in continuous improvement, process optimization, or change management initiatives. * Vendor & Stakeholder Management: Familiarity working with third-party vendors, benefits providers, or cross-functional stakeholders. * Analytical Skills: Experience tracking service delivery KPIs and using data to identify trends, report on metrics, and drive operational improvements. **Who should apply** This role is suitable for someone who is passionate about customer service, compliance, continuous improvement, and creating "moments that matter" for employees during key life transitions. The ideal candidate wants to be a trusted partner and primary point of contact for employee inquiries and is committed to ensuring People operations are executed efficiently, effectively, and in full compliance with local labor laws and internal policies in South Africa, thereby driving a seamless employee experience and operational excellence. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/people-shared-service-specialist-cisco Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Project management
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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