Shop Assistant / Cashier - 2x Clicks Riverstone

In brief

**Overview** The Clicks Group is looking to hire two Shop Assistants / Cashiers for its Riverstone location. The role's core purpose is to deliver service excellence through efficient customer service, effective point of sale (POS) operational activities, and merchandising within the store, ultimately leading to a positive customer experience. **What you will do** * To efficiently execute all operational activities at the point of sale in a timely and efficient manner. * To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning ClubCard rewards. * To ensure the safe handling of cash at all times. * To proactively promote the Clicks' ClubCard and to enroll new ClubCard members in order to achieve the ClubCard participation targets. * To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less". * To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. **Requirements (from the original advert)** **Knowledge:** * Basic maths calculations * Retail/FMCG background and understanding of merchandising and promotions principles * Understanding of stock management procedures * Knowledge of customer service excellence **Skills:** * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills **Competencies:** * **Essential:** * Relating and networking * Following instructions and procedures * Delivering Results and Meeting Customer Expectations * **Desirable:** * Working with people * Persuading and Influencing * Planning and Organising * Coping with Pressures and Setbacks **Experience:** * **Desirable:** experience in a customer facing role within a retail/FMCG store operations environment **Education:** * **Essential:** Grade 12 * **Desirable:** Maths 50% and English 50% at Grade 12 level **Who should apply** The ideal candidate should have an Essential Grade 12 education, with desirable scores of 50% in Maths and English at Grade 12 level. They should possess a desirable background of experience in a customer-facing role within a retail or FMCG store operations environment. Essential knowledge includes basic maths calculations, retail/FMCG background with understanding of merchandising and promotions, stock management procedures, and customer service excellence. Key skills required are planning, organising, problem-solving, strong customer orientation, good communication, computer literacy, and numeracy. Essential competencies include relating and networking, following instructions and procedures, and delivering results and meeting customer expectations, with desirable competencies in working with people, persuading and influencing, planning and organising, and coping with pressures and setbacks. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/shop-assistant-cashier-2x-clicks-riverstone-clicks-group-2 Source: myjobmag

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• Customer service

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