Ombud For Financial Services Providers (Fais Ombud) Vacancies

In brief

**Overview** The Ombud for Financial Services Providers (FAIS Ombud), established by the Financial Advisory and Intermediary Services Act, 37 of 2002, is seeking a permanent Case Administrator for its Client Care department in Pretoria. The FAIS Ombud's core objective is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner by reference to what is equitable in all circumstances. The office is located in the east of Pretoria, Gauteng. The Case Administrator role involves providing administrative and client care support for the effective registration and processing of complaints and reports to the Case Admin Manager. This is a single position with a market-related salary. **What you will do** The appointed Case Administrator will be responsible for: * Providing administrative and client care support in relation to the effective registration and processing of all complaints. * Registering new complaints. * Assessing whether a complaint falls within jurisdiction in terms of the FAIS Act or the Financial Services Ombuds Scheme Act 37 of 2004 (FSOS). * Assisting and guiding complainants in determining whether their complaint falls within the jurisdiction of the FAIS Act. * Extracting the essence of the complaint from available information provided and requesting additional information where required. * Referring complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities. * Liaising with complainants and financial service providers. **Requirements (from the original advert)** * Matric certificate or equivalent. * National Diploma in Business Administration or related fields. (A legal qualification will be an added advantage). * Minimum of 1 - 3 years’ experience in a regulatory or compliance-driven environment in the financial services sector. * Minimum 1 - 3 years’ experience in customer service. * Experience using customer relationship management (CRM) software. * An understanding of the legal environment in which the FAIS Ombud’s Office operates, including a good knowledge of the FAIS Act, 37 of 2002, and its subordinate legislation. * A thorough understanding of the FAIS Ombud’s jurisdiction and the jurisdiction of other Ombuds Schemes. * Knowledge of the financial planning environment. * Demonstrated skills in: People management, presentation skills, problem-solving, interpersonal and conflict management skills, in-depth knowledge of the Human Resource value chain, the ability to perform consistently under pressure, and being team-oriented. **Who should apply** Candidates should possess a Matric certificate or equivalent, with a National Diploma in Business Administration or a related field (a legal qualification is considered an advantage). A minimum of 1-3 years’ experience in both a regulatory or compliance-driven financial services environment and customer service is required, along with experience using CRM software. Applicants must demonstrate a strong understanding of the legal environment the FAIS Ombud operates within, including the FAIS Act, its subordinate legislation, and the jurisdiction of various Ombuds Schemes, in addition to knowledge of the financial planning environment. Ideal candidates will also exhibit strong people management, presentation, problem-solving, interpersonal, and conflict management skills, an in-depth understanding of the HR value chain, the ability to perform consistently under pressure, and a team-oriented approach. Preference will be given to the black female designated group and people living with disabilities to advance the office’s EE targets. **Deadline** 15 October 2026 **Reference** Original posting: https://www.govpage.co.za/vacancies/ombud-for-financial-services-providers-fais-ombud-vacancies-7 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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