Front And Back Office Supervisor- CPT

In brief

**Overview** Incredible Connection, one of South Africa’s much-loved technology retail stores renowned for its wide range of leading national and international brands and innovative products, is seeking a Front and Back Office Supervisor for their Cape Town (CPT) location. This role is integral to managing both customer-facing interactions and the critical operational aspects of the store. **What you will do** * Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships. * Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands. * Uphold company policies, industry regulations, and risk management practices to safeguard the business. * Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment. * Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency. **Requirements (from the original advert)** * Grade 12 Matric qualification * Minimum of three years of proven experience in Retail Management. * **Professional Expertise:** * Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses. * Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business. * Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability. * Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment. * Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance. * **Desired Qualities:** * Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions. * Strong Administrative Skills. * Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organisation. * Effective and Exceptional Customer Service. * Talent Management: Identify, develop, and empower top performers to achieve their full potential. * Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same. * Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone. **Who should apply** The ideal candidate for this role is someone with a Grade 12 Matric qualification and at least three years of proven experience in Retail Management. They should possess strong professional expertise in stock management, compliance, financial acumen, and change management. A strong leader is sought who can motivate, develop, and guide a team while fostering a positive and collaborative work environment. Essential qualities include strong business acumen, administrative skills, sound judgment, decisiveness, and a commitment to delivering exceptional customer service. The successful candidate will also be adept at talent management, demonstrate resilience and positivity, and act as a champion for diversity and inclusion within the team. **Deadline** 07 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/front-and-back-office-supervisor-cpt-incredible-connection Source: myjobmag

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At a glance

• Customer service

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