System Administrator | 65580619642

In brief

**Overview** This role is for a Systems Administrator II at "Somewhere," a company operating remotely in SA/LatAm with a work schedule aligned to the Pacific Timezone. The position is hourly/non-exempt, Monday through Friday, 8:00am to 5:00pm, with potential for overtime as operational needs dictate. Compensation is market-related. The Systems Administrator II is responsible for providing professional technical support to clients and vendors, troubleshooting server, network, and PC issues, and handling the installation, secure configuration, and support of client workstations, servers, networking, and storage platforms. The role requires individuals who are highly motivated, eager to learn quickly, enjoy a fast-paced environment, and can work both independently and as part of a team. **What you will do** * Diagnose and resolve support tickets received via phone, email, or chat. * Provide quality customer service in all forms of communication. * Clearly communicate with clients professionally and timely regarding service request and incident progress. * Collaborate with internal team members on client issue resolutions. * Utilize experience and knowledge to assess issues and provide solutions. * Take ownership of tickets and client interactions. * Assist with responding to alerts and tickets from various monitoring systems. * Document resolutions and update outdated procedures. * Report critical incidents or problems that become too complex for self-resolution. * Escalate issues to Tier III when necessary. **Requirements (from the original advert)** * 3 or more years of experience in administering/supporting the following: * LAN/WAN environments * DHCP, DNS * Office365/Azure/Active Directory/GPO * Knowledge of MS Licensing programs * Microsoft Windows Server 2012 and above * Help desk or relevant customer service skills * Experience with PSA and RMM tools * Fundamental understanding of DNS, DHCP and TCP/IP * Microsoft Exchange * VMware/Hyper V * Knowledge of backup technologies * Knowledge of security practices and policies * Associate or Bachelor’s degree in a computer related field is required (relevant and significant industry experience may provide a substitute for education). **Who should apply** The ideal candidate is a highly motivated individual with a desire and drive to learn quickly, who enjoys working in a fast-paced environment, and can work both independently and with a team. Proven experience troubleshooting server, network, and PC issues is essential. Candidates with a strong MSP or similar work experience are preferred. Any Microsoft, Cisco, Security+, or other relevant certifications are a plus. Experience with technologies such as Sophos Endpoint, Sophos XG Firewall, ITGlue, ConnectWise, Veeam Backup and Replication, Ubiquiti, RDS environments, and DUO is also preferred. **Deadline** Not specified **Reference** Original posting: https://recruitcrm.io/apply/17912187864730072484RIG?source=Jobspage&new=yes Source: somewhere

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Azure
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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