Desk Coordinator - Housekeeping Cape Region

In brief

**Overview** Tsebo Solutions Group is a leading workplace management solutions provider operating across Africa and the Middle East in over 28 countries, employing over 40,000 people. They aim to improve workplace productivity for their clients. This role is for a Desk Coordinator within the Housekeeping department in the Cape Region, specifically Cape Town, Western Cape. The Desk Coordinator is crucial for ensuring efficient housekeeping operations and directly impacts guest satisfaction through effective coordination and communication. The primary purpose is to coordinate and manage all housekeeping administrative and operational communication from the housekeeping office, ensuring efficient room allocation, accurate reporting of room status, and seamless communication between housekeeping, front office, maintenance, and other departments. **What you will do** * Manage the housekeeping desk and act as the central communication point for all housekeeping operations. * Allocate rooms to Room Attendants and Supervisors based on daily occupancy, priority status, and operational requirements. * Monitor and update room status (vacant, occupied, out of order, inspected, etc.) in the Property Management System (PMS). * Track room readiness to ensure alignment with Front Office check-in requirements. * Coordinate closely with Front Office regarding early check-ins, late check-outs, VIP arrivals, and priority rooms. * Liaise with Maintenance for room defects, follow-ups, and status updates. * Communicate special guest requests (extra amenities, special setups) to housekeeping teams. * Handle internal calls and respond to housekeeping-related guest requests promptly. * Maintain accurate daily housekeeping reports, including: room assignment sheets, room status discrepancy reports, lost and found register, out-of-order and maintenance logs. * Compile daily productivity reports for housekeeping staff. * Assist in preparing shift reports and handovers. * Track inspection status of rooms and ensure all rooms are inspected before being released to Front Office. * Follow up on discrepancies between Front Office and Housekeeping. * Ensure adherence to cleaning schedules and standards. * Monitor usage and requisition of housekeeping supplies. * Maintain records of linen movement and stock levels. * Track and log lost and found items in accordance with hotel procedures. * Ensure all guest requests related to housekeeping are handled efficiently and within service standards. * Escalate any service delays or issues to the Housekeeping Manager. * Support VIP room coordination to ensure rooms meet required standards. * Ensure housekeeping operations align with health, safety, and hygiene standards. * Report hazards, incidents, or safety concerns immediately. * Maintain proper documentation related to incidents and compliance checks. **Requirements (from the original advert)** * **Education:** Grade 12 / Matric (essential) * **Experience:** 1–3 years’ experience in housekeeping or hotel operations, with preferred experience working with a Property Management System (PMS), specifically Opera. * **Skills and Competencies:** * Strong organizational and coordination skills * Attention to detail and accuracy * Excellent communication (verbal and written) * Ability to work under pressure in a fast-paced environment * Strong administrative and reporting skills * Computer literacy (MS Office, PMS systems) * Problem-solving and decision-making ability * Professional and presentable * Strong work ethic and reliability * Customer-focused mindset * Team-oriented with ability to coordinate across departments * High level of discipline and accountability **Who should apply** This role is ideal for a highly organized, detail-oriented individual with strong administrative and coordination skills. The successful candidate will possess excellent verbal and written communication abilities, be computer literate (including MS Office and PMS systems, preferably Opera), and able to work effectively under pressure in a fast-paced environment. They should be professional, presentable, and demonstrate a strong work ethic, reliability, discipline, and accountability. A customer-focused and team-oriented mindset is essential, along with problem-solving and decision-making capabilities. Candidates must be prepared for shift-based work, including weekends and public holidays, and thrive in an office-based setting with high interaction with operational teams and guests. A strong commitment to achieving accurate room status updates, efficient room readiness, timely guest request responses, effective inter-departmental communication, and compliance with housekeeping standards is expected. **Deadline** 7th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/desk-coordinator-housekeeping-cape-region-tsebo-solution Source: myjobmag

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At a glance

• At least 1 year of experience.

• Microsoft Office

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