Technical Support Technician
- Location
- Paarl, Western Cape
- Work model
- On-site
- Salary (as advertised)
- R10 000 – R15 000 per month
- Closing date
First listed . Last checked at source .
Job description
Key Responsibilities:
* Manage the helpdesk and provide professional technical support to customers.
* Set up and update new customer systems.
* Maintain and update UNMS devices daily.
* Perform stock control and track field inventory.
* Record installations and repairs on Google Calendar/OneNote.
* Stay current with broadband technology developments.
* Conduct on-site service calls safely and responsibly.
* Maintain tools and equipment in good working condition.
* Provide clear instructions to customers on using routers and services.
* Test and troubleshoot equipment and infrastructure issues.
* Remove or replace equipment after service cancellations or changes.
* Conduct site surveys for potential customers.
* Follow health and safety regulations and conduct weekly tool talks.
* Collaborate with team members and assist management with ad hoc tasks.
Basic Qualifications:
* Valid driver’s license.
* Proven experience in broadband, networking, or technical support.
* Good understanding of routers, wireless technology and internet systems.
* Strong communication and problem-solving skills.
* Ability to work independently and in a team.
* Physically capable of climbing ladders and working in confined spaces.
Additional Information:
Use of the company vehicle for business purposes only
West Coast Personnel
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