Technical Support Analyst
- Location
- Milnerton, Western Cape
- Work model
- On-site
- Closing date
First listed . Last checked at source .
Job description
Role Overview
Seeking a skilled Technical Support Analyst to provide remote support to UK clients, full-time UK working hours in office, specialising in:
* VoIP / IPPBX systems
* Internet & broadband connectivity
* Wi-Fi and network troubleshooting
Key Responsibilities
* Deliver technical support via calls, email, and chat
* Troubleshoot:
+ VoIP systems (IP Voice, Bicom, IPECS, 3CX, Yeastar)
+ Hardware (Yealink, DECT, headsets)
+ Connectivity (Broadband, Mobile Broadband, Leased Lines)
+ Networks (routers, switches, Wi-Fi, LAN)
* Own and manage faults through to resolution within SLA
* Liaise with suppliers and IT teams to resolve issues
* Escalate complex faults and assist with outage management
* Participate in ongoing product training
Requirements
* Matric (relevant IT/Telecoms qualification advantageous)
* Strong telephone-based technical support experience
* Proven troubleshooting in VoIP, connectivity, and networks
* Yeastar experience essential
* Willing to work UK shifts (including weekends)
Advantageous
* Telecoms/ISP support background
* Knowledge of ISPs (MWEB, RSAWEB, Octotel, etc.)
* Experience supporting UK clients
West Coast Personnel
Recruiter
Before you apply
- Confirm the requirements and closing date on the original listing (jobmail). SPANi lists vacancies from other sites and may not reflect last-minute changes.
- Legitimate employers do not charge application, registration or training fees.
- Don't send your ID or bank details before you have confirmed the employer is real.
Before you apply
- Read the full advert and confirm you meet the minimum requirements before applying.
- Tailor your CV headline and most recent experience to the job title and key skills.
- Note the closing date and reference number, and keep a copy of what you submit.
- Apply only through the employer or job board link — never pay to apply.