Veterinary Nurse

In brief

**Overview** OUTsurance is a leading South African insurance company with 28 years of experience, known for its innovative digitally-advanced solutions while maintaining human values. The company has been voted a Top Employer in South Africa since 2022 and offers a vibrant work environment with opportunities for career growth. This role is for a Veterinary Nurse, operating within a corporate office environment, contributing to the company's success through expertise and energy. **What you will do** * Validate pet claims against the stipulated cover with OUTsurance. * Manage costs by determining pets' medical history and related claims. * Liaise telephonically with clients, veterinarians, vet assistants, and vet nurses. * Capture claims. * Finalise all reports and administration. * Make decisions and handle all administration and telephonic queries related to these decisions. * Quantify claims by drafting a scope of work and finalising the cost based on reports and previous medical history records. * Manage the cost of a claim from its start until finalisation, adhering to set parameters and agreed scope of work. * Handle and resolve complaints and queries from clients. * Conduct all the above tasks to the required performance and quality standards. * Operate in a corporate office environment (working from the office). **Requirements (from the original advert)** * **Minimum Essential Qualifications:** * Matric * A tertiary veterinary nursing qualification is essential * Computer literacy * **Skills and Competencies:** * Strong administrative capability * Good report writing skills * Excellent interpersonal and communication skills (verbal and written) * Veterinary nursing know-how * Computer literacy, with MS Excel and MS Word being core competencies * Self-disciplined and self-motivated * Ability to work independently in an unstructured environment * Judgment and problem-solving skills * Negotiation skills * Stress tolerance * Tenacity and resilience * Customer service oriented * Deadline and results oriented * Attention to detail * Adaptability * **Attributes (to be demonstrated by the ideal candidate):** * A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication * A passion for consensus-based decision making * The ability to deliver in a high-pressure, innovative environment * Curiosity and comfort with numbers and large data sets * A level of influence that creates buy-in and win-win outcomes with stakeholders * Excellent negotiation skills * The ability to engage at strategic, tactical and operational levels of the business * Excellent verbal and written interpersonal skills * Ownership of personal development **Who should apply** The ideal candidate is someone seeking career growth in a vibrant environment, possessing a tertiary veterinary nursing qualification and strong computer literacy. They should demonstrate robust administrative, communication, and problem-solving skills, coupled with veterinary nursing expertise. The candidate must be self-disciplined, self-motivated, capable of working independently, customer service oriented, adaptable, and detail-oriented, with high stress tolerance, tenacity, and resilience. They should be passionate about consensus-based decision-making, curious about and comfortable with data, and able to influence stakeholders effectively while engaging across strategic, tactical, and operational business levels. A commitment to personal development is also expected. Candidates with FAIS Accreditation or a FAIS recognized qualification, registration at the veterinary council, a Regulatory Exam (RE) qualification, or experience in a Pet insurance environment will be considered highly beneficial. The ideal candidate will also align their personal work values with OUTsurance's values of awesome service, dynamic, honest, human, passionate, and recognition. In accordance with OUTsurance Employment Equity goals, preference will be given to individuals who meet the job requirements and are from designated groups. **Deadline** Not specified **Reference** Original posting: https://jobs.smartrecruiters.com/OUTsurance/744000160865389 Source: smartrecruiters

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (smartrecruiters). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.