National Credit Regulator (Ncr) Vacancies

In brief

**Overview** This role is for a Desktop Technician at the National Credit Regulator (NCR), an entity established under the National Credit Act 34 of 2005. The NCR is responsible for regulating the South African credit industry, which includes activities like education, research, policy development, registration of industry participants, complaint investigation, and enforcement of the Act. Its mandate includes promoting an accessible credit market, particularly for historically disadvantaged and low-income individuals, and remote communities. The position is at Paterson Grade B - Upper, with a salary ranging from R 103,300 to R 185,900 maximum. **What you will do** The Desktop Technician will be responsible for: * Providing technical support and responding to support queries via walk-ins, phone, or email. * Maintaining a high level of customer service for all support queries, adhering to policies and procedures. * Taking ownership of user problems and proactively addressing issues. * Logging all calls on the call logging system and maintaining comprehensive documentation. * Resolving hardware or software problems and responding to client enquiries. * Maintaining a log of detected software or hardware problems. * Supporting users in the use of computer equipment by providing necessary training and advice. * Escalating more complex service issues to the relevant IT personnel. * Troubleshooting and problem-solving workstation-related issues. * Maintaining the Asset Register for all IT equipment within the department. * Managing and maintaining workstations running Windows 8, 10, and 11. * Implementing workstations (Windows 8, 10, 11). * Implementing and supporting Microsoft Office products, including MS Word, MS Excel, MS Outlook, and MS PowerPoint. * Installing and supporting Network and Local Printers. * Creating and removing users on Microsoft Active Directory. * Performing preventative maintenance. **Requirements (from the original advert)** * National Diploma in Information Technology or Informatics/Information Systems or similar qualification on SAQA level NQF 6. * 1-year experience in ICT Technical Support/End-User Support. **Who should apply** This role is ideal for individuals who possess a National Diploma in Information Technology, Informatics, Information Systems, or a similar SAQA NQF 6 qualification, coupled with at least one year of experience in ICT Technical Support or End-User Support. Candidates with A+, N+, MCSA/MCSE, and ITIL Foundation Certificates will have an added advantage, as will those with basic Cisco or SQL knowledge. The ideal candidate will be proficient in supporting HP desktops and laptops, PC integration, TCP/IP technology, Windows server administration, Active Directory, Exchange Server, Windows Operating Systems (10, 11), Microsoft Office (2013 - O365), and ICT Helpdesk systems. They should have knowledge of ICT security standards, documentation management, backup technologies, and basic application/LAN support. Strong candidates will be customer-focused, proactive problem-solvers, team players, process- and procedure-driven, with excellent troubleshooting skills in Microsoft desktop technologies, effective stress and time management, and efficient communication skills. The National Credit Regulator is an equal opportunity organization committed to promoting employment equity, diversity, and inclusion. Preference may be given to candidates from designated groups, and suitably qualified persons with disabilities are particularly encouraged to apply. **Deadline** 13 November 2026 **Reference** Original posting: https://www.govpage.co.za/vacancies/national-credit-regulator-ncr-vacancies-11 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• SQL
• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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