Desktop Technician

In brief

Overview This document outlines the role of a Desktop Technician at the National Credit Regulator (NCR). The position offers a salary ranging from R 103,300 to R 185,900. What you will do * Provide technical support, answering support queries either via walk-ins, phone, or email. * Maintain a high degree of customer service for all support queries and adhere to policies and procedures. * Take ownership of user problems and be proactive when dealing with user issues. * Log all calls on the call logging system and maintain full documentation. * Respond to enquiries from clients and resolve any hardware or software problems. * Maintain a log of any software or hardware problems detected. * Support users in the use of computer equipment by providing necessary training and advice. * Escalate more complex service issues to the relevant IT personnel. * Troubleshoot & Problem Solve workstation related problems. * Maintain the Asset Register of all IT equipment in the department. * Manage and maintain workstations 8/10/11. * Implement workstations (8, 10, 11). * Implement and support MS Office products including, but not limited to, MS Word, MS Excel, MS Outlook, and MS PowerPoint. * Install and Support Network & Local Printers. * Create and Remove users on Microsoft Active Directory. * Perform preventative maintenance. Requirements (from the original advert) * **Mandatory Qualifications & Experience:** * A National Diploma in Information Technology or Informatics/Information Systems or similar qualification on SAQA level NQF 6. * 1-year experience in ICT Technical Support/End-User Support. * **Advantageous Qualifications:** * Certificates A+, N+, and/or MCSA/MCSE and ITIL Foundation Certificate. * **Required Knowledge:** * HP Desktops, laptops support and troubleshooting. * PC Integration and connectivity (TCP/IP technology). * Basic knowledge of ICT security standards and requirements. * Windows server Administration. * Active Directory, Exchange Server. * Windows Operating Systems (10, 11). * Microsoft Office (2013 - O365). * Knowledge of ICT Helpdesk system (Management and distribution of calls (escalations)). * ICT Documentation management (filing of ICT forms and other related documents). * Knowledge of backup technologies. * Local area network (LAN) Support. * Basic applications support. * Basic SQL knowledge. * **Advantageous Knowledge:** * Basic Cisco knowledge. * **Required Skills:** * Customer focused and fast response time. * Team player and problem solver by nature. * Process and procedure driven. * Troubleshooting skills in Microsoft desktop technologies. * Effective stress and time management skills. * Efficient communications skills. Who should apply Candidates should hold a National Diploma (NQF 6) in Information Technology or a similar field, with at least one year of experience in ICT Technical Support or End-User Support. Ideally, applicants will also possess A+, N+, MCSA/MCSE, and ITIL Foundation certificates. The ideal candidate is customer-focused, a team player, and a problem solver, with strong troubleshooting skills in Microsoft desktop technologies. They should be process and procedure-driven, possess effective stress and time management skills, and efficient communication skills. Key technical knowledge required includes support for HP desktops/laptops, PC integration, basic ICT security, Windows Server Administration, Active Directory, Exchange Server, Windows Operating Systems (10, 11), MS Office (2013-O365), ICT Helpdesk systems, documentation management, backup technologies, and LAN support, with basic Cisco and SQL knowledge being advantageous. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/desktop-technician-national-credit-regulator-ncr Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• SQL
• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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