FOH Guest Experience Manager
- Contract
- Permanent
- Salary (as advertised)
- Market related
- Closing date
First listed . Last checked at source .
In brief
**Overview** This is an explanation of a FOH Guest Experience Manager role with a luxury hotel located in Hoedspruit, Mpumalanga. The position, being recruited by Kendrick Recruitment, is for an experienced and guest-focused hospitality professional who is passionate about delivering exceptional service, maintaining high standards, and creating memorable experiences for guests. **What you will do** * Oversee daily front-of-house operations to ensure smooth and efficient service. * Manage the guest journey from arrival through to departure, ensuring a personalised and seamless experience. * Lead, motivate and support the front-of-house team to maintain exceptional service standards. * Handle guest enquiries, requests and complaints professionally and efficiently. * Build strong relationships with guests and anticipate their needs. * Coordinate with other departments to ensure consistent service delivery. * Monitor presentation, service standards and operational procedures. * Assist with staff training, scheduling and performance management where required. * Ensure the highest standards of luxury hospitality are consistently maintained. **Requirements (from the original advert)** * Previous experience in a front-of-house management or guest experience role within a luxury hotel or lodge. * Excellent communication, interpersonal and leadership skills. * A strong understanding of luxury hospitality standards and personalised guest service. * Exceptional organisational skills and attention to detail. * The ability to manage guest expectations and resolve challenges confidently. * A professional, approachable and service-driven attitude. * The ability to work flexible hours in a fast-paced hospitality environment. **Who should apply** This role is ideal for a hospitality professional who is passionate about delivering exceptional service, maintaining high standards, creating memorable experiences for guests, and has a proven ability to deliver outstanding guest experiences within luxury hospitality. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/it-computer/other-it-computer/hoedspruit/foh-guest-experience-manager-id-7601142 Source: jobmail
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
Job description
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