NOC Tier 1 Engineer (National)

In brief

**Overview** Frogfoot Networks is seeking a NOC Tier 1 Engineer to join their NOC Team within the Assurance Department. This role focuses on providing technical support and an exceptional customer experience by resolving technical incidents and problems professionally, efficiently, and with excellent communication. The position involves working closely with team members and customers, applying structured troubleshooting techniques, and interacting effectively with vendors and internal stakeholders based on a solid understanding of network fundamentals. This is a 24/7 operational role that includes standby duties and overtime as required, operating in a fast-paced and high-energy environment. Performance in this role is measured through quarterly KPI reviews. **What you will do** * Identify, prioritise, and resolve incidents received from customers and internal departments. * Provide 1st-level technical support to customers, internal teams, and other support tiers. * Troubleshoot a wide range of networking issues and apply correct diagnostic tools (ping, traceroute, nslookup, etc.). * Provide remote support to on-site engineers and end users during troubleshooting. * Ensure incidents are managed effectively in line with company policies, technical standards, and required timelines. * Maintain accurate and timely customer communication while owning issues end-to-end through to resolution. * Escalate faults to external vendors or internal departments when required, ensuring full ownership and follow-through. * Support other NOC engineers to achieve first-call resolution and high-quality service. * Follow standard escalation procedures for unresolved issues. * Liaise and collaborate with vendors and internal departments to resolve complex technical faults. * Ensure all tickets are escalated timeously to maintain SLA compliance, escalating further to management where needed. * Assist the Training Manager with creating technical training material. * Support management with reporting tasks, including SLA reports, trend analysis, and root cause analysis (RCAs). * Contribute to continuous documentation and administrative duties where required. **Requirements (from the original advert)** * **Education:** * Matric (essential) * A+ or N+ (essential) * **Experience:** * 1+ years IT / Network technical support experience (essential) * Ideally in networking or telecoms. * **Knowledge/Skills:** * Basic to intermediate networking concepts (LAN, WAN, routing) * IP addressing and subnetting (IPv4 and IPv6) * Network and routing protocols * DHCP and PPPoE (advantageous) * Troubleshooting tools such as traceroute, ping, nslookup, etc. * Fibre and networking fundamentals * Use of Microsoft Office (Word, Excel, PowerPoint) * Working in a 24/7 operational environment with shifts, after-hours work, and standby rotation. **Who should apply** The ideal candidate for this role enjoys working closely with team members and customers, and possesses a solid understanding of network fundamentals. They should have strong technical capabilities, thrive in a fast-paced and high-energy environment, and be proactive and passionate about delivering world-class customer service. Candidates should be collaborative, able to work with all departments and key stakeholders, and possess strong analytical and troubleshooting abilities. They should be able to assess and prioritise faults effectively, communicate clearly and confidently with customers and internal stakeholders, and maintain a strong customer orientation. The role requires someone who can work well under pressure, adapt to changing circumstances, and be effective both independently and collaboratively in a multicultural team. High self-motivation, accountability, follow-through, technical reporting, and documentation skills are valued, along with the ability to support others through knowledge-sharing. Applicants should embody a customer-first mindset, be proactive, resilient, composed under pressure, team-oriented, professional, reliable, and possess integrity. A strong problem-solving mindset with a desire to learn and grow, alongside flexibility, adaptability, and a willingness to work shifts in a 24/7 environment, are also key attributes. **Deadline** 06 November 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/noc-tier-1-engineer-national-frogfoot-networks-pty-ltd-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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