Trip Support Advisor

In brief

**Overview** World Fuel Services supports complex flight operations globally. The Trip Support Advisor acts as an operational quarterback for international business aviation missions, coordinating all necessary details to ensure safe, efficient, and seamless flights worldwide. This role is suited for aviation professionals who thrive in fast-paced environments, enjoy solving operational challenges, and are committed to exceptional customer service. **What you will do** * Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion. * Coordinate and arrange international overflight and landing permits, airport slots and PPRs, ground handling services, crew accommodations, ground transportation, customs and immigration requirements, border overflight exemptions, and CANPASS submissions. * Manage flight following and trip monitoring. * Build and maintain strong relationships with customers, acting as a trusted advisor for trip planning and operational support. * Provide proactive communication and timely updates throughout all phases of a mission. * Resolve customer issues quickly and professionally, maintaining a high level of service. * Manage and monitor assigned trips to ensure accuracy and operational readiness. * Create and maintain trip records and cost estimates, performing quality assurance reviews of all trip arrangements. * Ensure trips remain updated based on evolving client requirements. * Participate in the operations communication rotation, managing incoming calls, emails, and operational messages. * Assist with after-hours fuel requests and operational support as needed. * Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution. * Support 24/7 operational coverage through rotating shifts. * Identify opportunities to improve processes and enhance customer service. * Share industry knowledge and best practices with colleagues. * Act as a team player, assisting other operational departments when required. * Support business growth by promoting World Fuel's Trip Support products and services. **Requirements (from the original advert)** * 2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments * Exceptional customer service and relationship management skills * Strong attention to detail and ability to manage multiple priorities simultaneously * Excellent verbal and written communication skills * Strong problem-solving and decision-making abilities * Ability to remain calm and professional in high-pressure situations * Proficiency in Microsoft Office applications * Ability to work independently with minimal supervision * Ability and willingness to work rotating shifts, including nights, weekends, and holidays **Who should apply** This role is ideal for aviation professionals who are customer-focused, service-driven, and passionate about aviation and operational excellence. Candidates should be comfortable managing multiple missions simultaneously, calm under pressure, and confident communicating with pilots, flight departments, vendors, and internal teams. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/trip-support-advisor-world-fuel-services Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

Also listed on: myjobmag.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.