Diagnostician/Technical Representative Global Grade 10

In brief

Overview This role is for a Diagnostician/Technical Representative (Global Grade 10) at Barloworld Equipment. The position is centered on providing expert technical support, conducting investigations, and reporting on product issue resolutions in collaboration with Service Engineering. The objective is to improve product health, deliver end-user acceptance at lower costs, and provide support for new product introductions. What you will do * Provide expert technical support, investigations and reporting on resolutions of product issues in collaboration with Service engineering, ensuring product health and delivering end user acceptance at lower cost. * Ensure improved product health for all products in the area of responsibility. * Provide support for new product introduction. * Present product issues to management. * Compile informative product issue reports and address them to Service Engineering, Caterpillar and Management. * Provide expert technical support for Warranty resolution and one-hour training sessions. * Ensure effective self-management and performance ownership. * Ensure resolution of product issues according to Service Letter guidelines. Requirements (from the original advert) * Qualified Artisan (Mechanic in relevant trade, e.g., Diesel Mechanic / Earthmoving Equipment Mechanic) with a minimum of 5 years Trade qualification. * Experience in Technical report writing. * In-depth understanding of the warranty process from start to end, including goodwill claims. * Applied failure analysis (AFA) and scrap barrel training (will be an advantage). * Field Service and Technical analyst experience (will be an advantage). * Machine system operations and component experience. * Demonstrated practical and theoretical training skills. * Sound interpersonal relationship skills. * Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet). * Troubleshooting, problem-solving and failure analysis skills. * Applicable product knowledge. * Familiar with the use of Service Technician Workbench. * Business communication and presentation skills. * Planning and prioritizing of jobs. Who should apply The ideal candidate is a Qualified Artisan, specifically a Mechanic in a relevant trade (such as Diesel Mechanic or Earthmoving Equipment Mechanic), with at least 5 years of post-qualification experience. Applicants should possess experience in technical report writing, an in-depth understanding of the warranty process including goodwill claims, and strong skills in machine system operations, component experience, troubleshooting, problem-solving, and failure analysis. Demonstrated practical and theoretical training skills, sound interpersonal abilities, and proficiency in relevant computer software (MS Office, SIS ET, SAP, SIS STW Flashnet) are also required. Experience in Applied Failure Analysis (AFA), scrap barrel training, Field Service, and as a Technical Analyst are considered advantageous. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/diagnostician-technical-representative-global-grade-10-barloworld-equipment-4 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Microsoft Office
• SAP

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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