Dealer Parts Support Operator

In brief

Overview This role at Ford Motor Company of Southern Africa is for a Dealer Parts Support Operator, functioning as a Helpdesk Operator. The position involves working cross-functionally with various internal Ford stakeholders and support teams. The operator will utilize resources, tools, and systems such as PANDA, MicroCat, SharePoint, and other applicable platforms to investigate and effectively resolve dealer enquiries. A key aspect of the role is to build and maintain strong working relationships with dealers and internal stakeholders, ensuring clear communication, timely feedback, and proactive follow-up on outstanding enquiries. What you will do * **PS&L Helpdesk Responsibilities:** * Support the implementation and ongoing operation of the PS&L Helpdesk for Dealers. * Provide administrative and operational support to the PS&L Helpdesk, assisting with activities across markets where synergies and business requirements exist. * Support the rollout and ongoing operation of the PS&L Helpdesk function for Dealers. * Assist with the implementation and maintenance of dealer enquiry-handling processes, both internally and externally. * Provide basic analytical and administrative support to Dealers and the field team. * Monitor inbound dealer enquiries to identify recurring issues, process gaps, and potential improvement opportunities, escalating these to relevant stakeholders. * Ensure Helpdesk activities are performed in accordance with internal processes, audit requirements, and applicable statutory requirements. * Maintain accurate records of dealer enquiries, actions taken, and resolutions to support reporting, follow-up, and continuous improvement. * Escalate complex or unresolved dealer enquiries to the appropriate internal teams and ensure timely follow-up until resolution. * **Price Deviations & Microcat Responsibilities:** * Assist with preparing and distributing Dealer and Supplier bulletins and supporting dealer network communications. * Provide Dealers with accurate parts information and assist with basic parts-related enquiries. * Monitor Microcat subscriber usage and assist with ensuring accurate billing. * Prepare and maintain the monthly Microcat billing report. * Provide invoices and credit notes to Dealers. * Support the maintenance and administration of PS&L shared resources, including W: Drive folders, PS&L shared drives, Track-Lite, PANDA, and Parts Helpdesk access. * Maintain accurate records of Dealer enquiries and requests. * Build and maintain professional working relationships with Dealers and Ford stakeholders. * Escalate complex or unresolved Dealer enquiries to the Supervisor and follow up to ensure timely resolution. Requirements (from the original advert) * Matric with Maths & English * Minimum of 2 years within the Automotive Industry Logistics environment background. * Must have displayed proven capability of advanced PC skills & presentation preparation skills using Microsoft Office. * Excel intermediate skills. * Microcat, QMS and PA Queries. * Panda System knowledge will be advantage. * HelpDesk, Planning, Data Analysis, PS&L Knowledge. Who should apply This role is suitable for individuals with a minimum of 2 years of experience in the Automotive Industry Logistics environment who possess a Matric qualification with Maths & English. The ideal candidate will have advanced PC skills, including intermediate Excel, and proven presentation preparation skills using Microsoft Office. Experience with Microcat, QMS, and PA Queries is required. Candidates should have knowledge of HelpDesk operations, Planning, Data Analysis, and PS&L, with Panda System knowledge being an advantage. The role requires someone capable of working cross-functionally, building strong professional relationships with dealers and internal Ford stakeholders, and effectively resolving enquiries while maintaining accurate records. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/dealer-parts-support-operator-ford-motor-company-of-southern-africa Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Excel
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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