Distribution Supervisor

In brief

**Overview** This document provides an explanation of the Distribution Supervisor role at South African Breweries (SAB). **What you will do** Key responsibilities for this role include: * Managing delivery productivity through in-trade coaching for errant offenders on MBFU, refusals, and OODD. * Ensuring adherence to delivery modes and continuously seeking opportunities for cheaper modes. * Verifying Master Data for accuracy. * Carrying out in-trade Owner Driver standard verification. * Adhering to the market visit plan, maintaining trade presence a minimum of four days a week, and ensuring adherence to SOPs and OWDs to address gaps when necessary. * Ensuring clarity of quality in the Route Delivery Execution Process and confirming that personnel understand and follow it. * Ensuring all employees understand the customer complaint process, with the process in place, KPI tracked, and action plans developed to improve results. This includes tracking and implementing consumer complaints GOPS. * Ensuring the driver base is trained and equipped to identify quality-related issues and understands correct handling methodologies to minimise issues. * Establishing a Service Level Agreement (SLA) with 2DCP for daily capacity occupation optimization. * Ensuring appropriate communication channels are in place and action plans developed to track refusals. * Ensuring return policies are in place, cover all items, are adhered to, and updated. * Establishing routines with CXC to track performance. * Creating an environment that fosters cross-functional learning and integration. **Requirements (from the original advert)** The following are required for this role: * Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and/or Logistics. * 2 years’ experience in a customer service role within an FMCG Supply Chain and/or Logistics. * Valid Code 08 Driver's License. * Proficiency in Microsoft Office. * SAP experience (preferred). * Knowledge of customer service principles. * Demonstrates reliability. * Good interpersonal skills / builds good relationships. * Ability to work under pressure. * Verbal ability and communication skills. * Excellent self-management and planning skills. * Strong achievement orientation. **Who should apply** This role is suitable for candidates who possess a relevant tertiary degree or diploma, ideally in Supply Chain or Logistics, and have at least two years of customer service experience within an FMCG Supply Chain or Logistics environment. Applicants must hold a valid Code 08 Driver's License. The ideal candidate will be proficient in Microsoft Office, with a preference for SAP experience, and demonstrate strong knowledge of customer service principles. They should be reliable, possess good interpersonal and communication skills, be capable of working under pressure, and exhibit excellent self-management, planning abilities, and a strong achievement orientation. **Deadline** October 29, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/distribution-supervisor-the-south-african-breweries-8 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Office
• SAP
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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