Head :IT Infrastructure and Operations

In brief

**Overview** This is an explanation of the Head: IT Infrastructure and Operations role at National Health Laboratory Services. The National Health Laboratory Services is a consumer services company located at 1 Modderfontein Road, Johannesburg, Gauteng, South Africa. This is a full-time, on-site position in South Africa, requiring 11-25% travel. **What you will do** * Develop applicable strategies, policies, practices, and procedures, and manage the division and its resources. * Coordinate ICT initiatives in the regions. * Develop and manage strategy for ICT Client services, including management and back office support. * Manage project scope, goals, and deliverables that support business goals in collaboration with all stakeholders. * Develop and manage strategy for systems and network maintenance. * Develop and implement strategy for services and performance management. * Oversee information security. * Ensure effective customer and other stakeholder service management. * Create, implement, and test IT processes in the areas of service management, network, and infrastructure services in line with guidelines provided by the Chief Information Officer and IT best practices. * Plan and manage NHLS-specific service management infrastructure services and information security projects. * Define and implement an effective on-going support model for NHLS-specific solutions. * Plan and manage other infrastructure services projects, per the IT's plans and priorities. * Define, implement, and publish key performance metrics for ICT Operations. * Implement process and policy improvements based on up-to-date technologies information and research. **Requirements (from the original advert)** * Degree in Information Technology field (NQF Level 7) * ITIL and/or COBIT qualification * Project Management Professional (PMP) Certification (desirable) * Post Graduate Management qualification (desirable) * Minimum 15 years’ experience in ICT Operations * Five (5) years middle management level experience in IT environment * Five (5) years’ experience - ERP Technologies and Databases, and related development support/methodologies (desirable) * Eight (8) years’ experience - designing and implementing mission-critical systems and applications in an enterprise environment * Experience in running and managing large scale operations * In-depth knowledge of principles and technology systems and concepts * Information Management models, tools, and processes * Planning and Organising skills * Research skills * Budgeting skills * Interpersonal skills * Strong Communication skills * Time Management skills * Managerial skills * Analytical and problem solving skills * Staff management skills **Who should apply** The ideal candidate is a senior IT professional with a strong background in IT Infrastructure and Operations, possessing a relevant Bachelor's degree (NQF Level 7) and ITIL/COBIT certifications. They should have a minimum of 15 years of experience in ICT Operations, including at least five years at a middle management level in an IT environment, and eight years in designing and implementing mission-critical enterprise systems. Experience with ERP technologies and databases, as well as a PMP certification or a Post Graduate Management qualification, are desirable. The role requires someone who can develop strategies, manage large-scale operations, oversee information security, coordinate regional initiatives, and possess strong leadership, planning, communication, and analytical skills. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/head-it-infrastructure-and-operations-national-health-laboratory-services Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 15 years of experience.

• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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