IT Support - Cape Town Distribution Centre

In brief

Overview This role is for an IT Support professional at takealot.com's Cape Town Distribution Centre, reporting to the IT Support Engineering Manager. It involves providing comprehensive IT support in a fast-paced environment within the tech space. What you will do * Resolving IT support tickets using help desk ticketing software. * Troubleshooting and replacing computers, monitors, printers, scanners, palm and barcode, and other peripherals. * Assisting system engineers as needed ("Smart Hands"). * Installing, compiling, configuring, patching, troubleshooting, and managing PC software. * Maintaining, cleaning, and testing equipment and peripherals. * Performing asset tagging and asset management. * Performing password resets in Active Directory, Google Workspace, and other in-house systems. * Providing comprehensive troubleshooting and support for all IT equipment and software. * Performing OS re-imaging and software installations as required. * Ensuring user’s backup needs are being met. * Performing other duties as assigned by Management on site or Team Lead. * Supporting site video conference and A/V equipment. * Installing patch cabling for phone, server, and switches as needed. * Documenting IT procedures for internal use, including test protocols. * Providing "smart-hands" support for server devices, network, print devices, and fixed line devices, including cycling power on network switches, first-line support for network printers (e.g., checking for paper jams, recording serial numbers and error messages). * Physically handling and lifting PC related hardware, packaging, and deploying built PC devices to appropriate locations on site. * Managing vendor relationships for equipment support, maintenance, and installations. * Being prepared for Stand-By duties, including after-hours and weekend support for the Distribution Centre. Requirements (from the original advert) * **Skills:** * Excellent interpersonal, communication, and problem-solving skills. * Ability to work and perform with minimal supervision. * Driven to improve customer satisfaction, both internally and externally. * Ability to maintain professionalism at all times under high-pressure situations. * Must be able to meet team goals and enjoy working collaboratively as a team. * Root cause analysis and problem resolution. * **Qualifications & Experience:** * Higher Certificate or Advanced National Vocational Certificate in IT/Computing or related field and a minimum of 3 years experience in IT Support. * OR, in the event a candidate does not have a Higher Certificate or Advanced National Vocational Certificate in IT/Computing or related field, an equivalent experience requirement must be met, which equates to a minimum of 6 years of IT Support experience. * A+, N+, MCSA certifications. * Advanced troubleshooting skills. * Advanced knowledge of Windows Operating Systems. * Advanced knowledge of Apple Mac Hardware and Software. * Advanced knowledge of Microsoft Office Applications. * Experience in an IT support services related role that includes desktop support and troubleshooting. * Experience in and advanced understanding of wireless networks, networking printers, and LANs. * Advanced understanding of network security. * **Other Requirements:** * Own transport is essential. * Physically capable of lifting/handling PC related hardware, packaging, and deployment of built PC devices. * Prepared for Stand-By as part of the job, including after-hours and weekend calls. Who should apply This role is suitable for an experienced IT Support professional with a minimum of 3 to 6 years of experience (depending on qualifications) in IT support, including desktop support and troubleshooting. The ideal candidate will possess a Higher Certificate or Advanced National Vocational Certificate in IT/Computing or a related field, or equivalent experience. Essential certifications include A+, N+, and MCSA. Applicants should have advanced knowledge of Windows, Apple Mac hardware and software, Microsoft Office Applications, wireless networks, network printers, LANs, and network security. They must demonstrate excellent interpersonal, communication, and problem-solving skills, be able to work with minimal supervision, and maintain professionalism under pressure. A drive for customer satisfaction, a collaborative spirit, and a capability for root cause analysis are also key. The role requires physical capability to lift and handle PC hardware, essential own transport, and availability for stand-by duties outside of regular hours. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/it-support-cape-town-distribution-centre-takealot-com Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Python
• React
• Google Cloud
• Kubernetes
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

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