IT Support Technician

In brief

**Overview** Raubex Building Cape, a division of the Raubex Group, is looking for a Junior IT Support Technician to join their IT team on a contract basis. This is a hands-on position requiring independence to manage both end-user support and the operational aspects of the IT environment, ranging from Microsoft 365 support to hardware deployments and network installations at various remote sites. **What you will do** * Provide remote and on-site IT support across Microsoft 365, Office applications, Windows, and core line-of-business software. * Triage, manage, and resolve helpdesk tickets within agreed SLAs, keeping users informed throughout. * Configure, deploy, and maintain desktops, laptops, and peripherals for new and existing users. * Administer user accounts, mailboxes, groups, licences, and permissions in Microsoft 365 and Active Directory / Entra ID. * Perform software installations, upgrades, patches, and OS deployments. * Diagnose and resolve hardware faults, and coordinate repairs or replacements with suppliers. * Install and support network hardware (switches, access points, routers) at remote sites. * Provide second-line server support under the guidance of senior team members. * Manage IT stock, asset registers, and the IT storeroom — including stock takes and inventory accuracy. * Source and process hardware and software quotations from approved suppliers. * Maintain accurate documentation for IT procedures, configurations, and user-facing knowledge base articles. * Support the IT team on broader projects, rollouts, and infrastructure initiatives as required. **Requirements (from the original advert)** * South African citizen * Grade 12 * A relevant IT qualification (diploma, degree, or recognised certifications like CompTIA A+ and/or Network+) * Microsoft Certified: Modern Desktop Administrator Associate (MD-102) or equivalent qualification would be advantageous * Minimum 2-4 years of experience in an IT support role or similar technical position. * Working knowledge of the Microsoft 365 suite and Windows 11. * Practical experience with desktop and laptop hardware and software troubleshooting. * Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and basic network troubleshooting. * Endpoint management / antivirus exposure (e.g. Microsoft Defender, Trend Micro, or similar) * Strong written and verbal communication skills, with the ability to explain technical issues to non-technical business users. * Customer-focused approach * Valid driver's licence and willingness to travel **Who should apply** This role is suitable for a Junior IT Support Technician with 2-4 years of solid IT support experience, who is comfortable working independently. The ideal candidate should be capable of handling both end-user support and the operational aspects of IT, including Microsoft 365, hardware deployments, and network installations, and possesses strong communication and customer-focused skills. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/it-support-technician-raubex-group Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Office
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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