Sales & Customer Associate- Jumbo Mall

In brief

**Overview** HomeChoice, a leading South African homeware retailer with over 40 years of experience, is seeking a Sales & Customer Associate for their Jumbo Mall location. This role is primarily responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing. The position focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes. **What you will do** * **Sales Execution & Conversion:** Engage customers to understand their needs, convert interactions into sales, demonstrate products, communicate features, benefits, pricing, and promotions, and achieve individual sales targets and conversion rates. Support acquisition activities, including account openings and order processing. * **Customer Experience:** Deliver a consistently positive, professional, and customer-focused sales experience, guide customers through their journey (selection, ordering, payments, after-sales), resolve basic queries, escalate complex issues, and build customer trust through accurate information and ethical selling. * **Product Knowledge & Pricing Accuracy:** Maintain strong knowledge of products, categories, pricing, and promotions, ensure selling and quoting accuracy aligned with catalogues and systems, and stay informed of updates. * **Administration & Order Processing:** Accurately and timeously capture customer orders, documentation, payments, refunds, and credits. Ensure all required customer documentation is complete and compliant, and maintain accurate records and system entries for reporting and audits. * **Stock Handling & Showroom Standards:** Support basic stock handling, including receiving assistance, movement, and floor replenishment. Handle products with care to prevent damages, maintain high standards of housekeeping, visual presentation, and merchandising, and follow stock control procedures, reporting discrepancies or risks. * **Compliance, Quality & Risk Awareness:** Adhere to all policies, procedures, quality standards, and internal controls. Follow cash handling procedures, participate in required training and policy sign-offs, and escalate risks, errors, or non-compliance. * **Teamwork & Performance Support:** Work collaboratively with team members to achieve showroom targets, support promotions and campaigns, and be flexible in supporting operational requirements, including shifts, weekends, and public holidays. **Requirements (from the original advert)** * Grade 12 / Matric minimum requirement. * Minimum 1 years’ retail sales experience. * Customer-facing sales experience within a target-driven environment. * Availability to work shifts, weekends, and public holidays. * Homewares retail experience advantageous. * Clear credit and criminal record. **Who should apply** The ideal candidate is customer-focused with a strong service mindset, a persuasive, confident, and professional communicator, and detail-oriented with a focus on accuracy and quality. They should be resilient, adaptable, and able to thrive in a fast-paced environment. The company values individuals who 'Wow my customer' by understanding their needs and delivering on promises, 'Treat the business as my own' by taking accountability and exploring opportunities, and 'Play as a team' by being helpful, inclusive, and finding enjoyment in their work. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/sales-customer-associate-jumbo-mall-homechoice-holdings-limited-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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