Manager: Client Engagement

In brief

**Overview** This role at Capitec Bank is for a Manager: Client Engagement. The purpose is to drive client value by developing and executing client engagement strategies, campaigns, programmes, and lifecycle initiatives. The Manager will own a dedicated business portfolio, partnering with business stakeholders to develop and deliver meaningful, data-driven client engagement solutions that improve client outcomes, deepen relationships, and support business objectives. This position acts as a bridge between business strategy and client engagement execution, ensuring that engagement initiatives are aligned to client needs, commercial objectives, and long-term value creation. **What you will do** The key responsibilities for this role include: * Leading the development and execution of client engagement strategies across a dedicated business portfolio. * Translating business objectives into actionable client engagement plans, campaigns, programmes, and initiatives. * Partnering closely with senior stakeholders to understand portfolio priorities, opportunities, and challenges. * Driving the planning and implementation of client lifecycle communications and engagement activities. * Using client insights, segmentation, CRM data, and performance analytics to inform strategic decision-making. * Identifying opportunities to improve engagement effectiveness through testing, optimisation, and innovation. * Managing and coaching client engagement specialists and cross-functional contributors. * Collaborating with marketing, analytics, CRM, digital, product, and business teams to deliver integrated solutions. * Monitoring campaign and engagement performance, providing insights and recommendations to stakeholders. * Continuously challenging existing approaches and seeking opportunities to enhance client value and engagement outcomes. **Requirements (from the original advert)** To be considered for this role, applicants must meet the following minimum requirements: * **Experience:** * 5+ years' experience in CRM, client engagement, customer marketing, customer value management, retention marketing, or a similar discipline. * Experience developing and executing client engagement strategies in a complex, customer-centric environment. * Demonstrated experience partnering with senior business stakeholders and influencing decision-making. * Experience leading cross-functional projects and managing multiple priorities. * Previous people management experience. * Strong understanding of client segmentation, customer lifecycle management, campaign management, and CRM practices. * Proven ability to use data and insights to drive engagement and commercial outcomes. * **Qualifications:** * Bachelor's Degree in Marketing or Business Management. * **Knowledge:** * Principles of brand marketing. * Data analysis, client profiling and segmentation. * CRM Systems and technology. * Digital marketing and e-commerce. * Strategic marketing management. * Campaign management. * General business/commerce know how. * People management principles and practices. * Internal and external communication methods and practices. * Stakeholder management principles and practices. * **Skills:** * Problem solving skills. * Decision making skills. * Communications Skills. * Management skills. * Computer Literacy MS Word, MS Excel, MS Outlook. **Who should apply** The ideal candidate profile for this role includes: * **Highly Preferred Experience:** * Banking, financial services, or retail banking experience. * FMCG, retail, loyalty, rewards, or customer engagement experience within large consumer businesses. * Experience within a highly data-driven marketing or CRM environment. * **Alternative Backgrounds Considered:** * Candidates from leading advertising agencies who have operated at Senior Account Manager level or Account Director level. * **Ideal or Preferred Qualifications:** * A relevant post-graduate qualification in Marketing or Business Management. * **Ideal Knowledge:** * Knowledge of the Capitec environment and products. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/manager-client-engagement-capitec-bank-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Microsoft Excel

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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