Administrator - Fixed Term Contractor

In brief

**Overview** This is a 6-month Fixed Term Contractor role within Discovery Invest, specifically to provide cover for parental leave. The main purpose of this position is the administration of all Discovery Invest products, encompassing tasks such as payment processing and handling telephonic queries from policyholders, financial advisors, and franchises. **What you will do** * Administration of all Discovery Invest products * Handle telephonic queries and escalations from policyholders, financial advisors, and franchises with professionalism and empathy * Handle and resolve all email queries and escalations from policyholders, financial advisors, and franchises with professionalism and empathy * Maintain a low error rate with a continuous improvement mindset and a goal of zero errors. * Liaise with clients and franchises to obtain outstanding documentation and resolve issues efficiently. * Foster strong relationships with financial advisors, internal teams, and external stakeholders to enhance collaboration and service delivery. * Monitor and report on workload statistics to ensure daily targets are met (Today’s Work Today - TWT). * Ensure all activities align with standard operating procedures and business rules. * Handle escalations and resolve complex issues. * Assist with testing and implementation of system updates and enhancements. **Requirements (from the original advert)** * Matric * 2 – 3 years Investment and client service experience **Who should apply** * Candidates with a University degree (advantageous) * Individuals demonstrating proactive problem-solving skills * Those passionate about client experience and service delivery **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/administrator-fixed-term-contractor-discovery-limited-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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