Heydude - Store Manager- CPT

In brief

MANDATORY FORMAT: Overview Ares Holdings, a rapidly expanding distributor of aspirational brands, is seeking a Store Manager for the Heydude store in Kuilriver. Heydude is a well-established international brand in the footwear industry. The successful candidate will be responsible for leading merchandising and sales in the store in alignment with the company's purpose, vision, and values, while also managing inventory, day-to-day store operations, shrinkage, and the overall in-store customer experience. The company values commit to the wellbeing of its team, working with a positive attitude, and believing in its team. What you will do The role encompasses responsibilities across sales, team management, inventory, operations, and month-end processes. * **Sales:** Maximise sales by driving conversion, set and communicate daily sales targets to the team, report target results three times daily, focus the team on cross-selling and up-selling, create relationships with podiatrists, running clubs, and gyms to generate sales, grow the Rewards program database, ensure accurate processing of customer orders within one working day, and achieve gross margin targets. * **Team Management:** Build a team environment through daily team meetings and task allocation, recruit, lead, and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards, drive conversion through traffic analysis and rostering, master the feedback process and provide monthly feedback to all team members, develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry, and Sales training, ensure completion of the Rookie Pack in the prescribed timeframe, follow up with all customer queries or requests within 24 hours, execute monthly Mystery Shopping action items, manage the induction process, complete rosters adhering to the staffing template, and ensure all staff wear lanyards and the correct uniform/tech apparel. * **Inventory:** Minimise shrinkage and maintain accurate stock records in the POS system, complete quarterly stock counts, execute markdowns as directed, run daily negative stock reports and request relevant adjustments, process all deliveries on the same day as receipt (including checking quantities, tagging, hanging, pricing, and recording), ensure the storeroom is maintained with top ten sellers at the front and all product stored by line of business, gender, and category for efficient replenishment, run and action daily inventory reports, review the store sell-through report and adjust merchandising or replenishment levels as required, plan and complete quarterly stock takes (including all preparation, sign-off, and filing), ensure necessary stock take paperwork is printed, filed, and sent to the Regional Brand Manager, review the weekly stock status and pending transfers report and follow up on investigations, complete the OTB process weekly and order relevant product to optimise stock levels, and maintain inventory at target levels for all categories and price points every week. * **Operations:** Ensure visual merchandising and windows comply with store standards, ensure the store is clean with no lights out, change rooms are clear of product, and music is appropriate, open and close the store, reconcile cash to the end-of-day tender report and complete/sign the end-of-day banking book, complete month-end Stock Receipt and Sales reports, proactively manage controllable store expenses (discounts, petty cash, stationery, phone, cleaning), and ensure compliance with the operational health and safety policy. * **Month End:** Prepare month-end reports, complete the Return to Supplier report, and prepare sales reports with budget variance explanations. Requirements (from the original advert) * Grade 12 or Equivalent * 2 years’ experience in a similar capacity * Willing to work shifts * Valid Drivers’ Licence * Own Vehicle advantageous Who should apply The ideal candidate should possess working experience within the retail industry, proven sales ability, and strong customer service skills. They should demonstrate excellent negotiation and communication skills, be highly organized and deadline-driven, and exhibit high attention to detail. Adaptability and effective team management skills are also essential. Deadline 06 November 2026 Reference Original posting: https://www.myjobmag.co.za/job/heydude-store-manager-cpt-ares-holdings Source: myjobmag

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At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

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