Casual Frontshop Assistant - Kalahari Mall, Upington

In brief

**Overview** This is an explanation of a Casual Frontshop Assistant role at Dis-Chem Pharmacies, located in Kalahari Mall, Upington. The primary purpose of this role is to uphold the merchandising standards while supporting customer service at the point of sale, in accordance with Dis-Chem's policies and procedures. **What you will do** * Ensure that full ranges of products are on the shelves at all times and neatly presented. * Maintain the stock on the shelves to ensure it has not reached its sell by date. * Restock merchandise when needed to ensure maximum sales. * Follow up on all out of stock queries from customers, in line with the customer service out of stock list, ensuring they are dealt with timeously. * Ensure delivered stock and/or stock pulled from the storeroom are stored and packed in the correct space. * Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management. * Ensure the storeroom is organised, neat and tidy. * Keep up to date with new product knowledge to effectively assist customers. * Assist with restocking of merchandise and supplies when needed to ensure maximum sales. * Assist with back shopping when required. * Handle all merchandise carefully to prevent any losses. * Transact all purchases – receive, verify and process all payments such as cash, cards, vouchers, coupons and any other acceptable payments. * Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader. * Process all loyalty cards including those of accelerated partners. * Ensure cash is placed in the drop safe according to standard operating procedures. * Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant. * Ensure accurate cash flow at all times. * Facilitate rotation of stock on a regular basis and adhere to Dis-Chem stock control procedures. * Report low stock levels, items that are out of stock, damaged stock and expired stock to management. * Assist with the counting of stock files and general stocktaking. * Identify and report damaged and expired stock immediately to management. * Assist with the loading and off-loading of stock when needed. * Ensure boxes are flattened after unpacking stock and taken to the designated area. * Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers. * Report customer compliments and complaints to management. * Adhere to the customer turnover per hour rate as per company benchmark. * Assist with the training of new and current team members. * Ensure that outgoing stock/items/scripts are scanned and paid for. * Keep daily takings cash, cheques, vouchers, card slips, line voids and incomplete dockets inside the till drawer until they are placed in the drop safe. * Report bad and suspicious behaviour for both staff and customers to management. * Maintain housekeeping in accordance with Dis-Chem standards. * Adhere to Dis-Chem Policies and Standard Operating Procedures. * Adhere to Health and Safety rules and regulations. * Adhere to the Dis-Chem uniform and personal appearance policy. **Requirements (from the original advert)** * **Essential:** * Grade 12 – Matric or Senior Certificate * 0 – 6 Months Retail work experience * Knowledge of retail operations and administration * Ability to find solutions to potential issues, knowing when to escalate the problem and to what level. * Comprehension of fundamental arithmetic (addition, subtraction, multiplication, and division). * Ability to convey ideas and facts verbally using language. * Ability to address customer questions in a timely manner. * Recognition of the need for procedures and adherence to relevant procedures. * Takes personal responsibility for the quality and timeliness of work, achieving results with little oversight. * **Advantageous:** * 1 Year work experience within Retail * Certification in Retail Business Management * Basic computer skills (Word, Excel, Outlook, numerical skills, SAP). * **Special conditions of employment:** * Ability to work retail hours. * South African citizen. * MIE, no criminal record and clear credit rating. * Driver’s license and own reliable transport. **Who should apply** This role is suitable for an individual holding a Grade 12, Matric, or Senior Certificate, with 0-6 months of retail work experience. The ideal candidate should possess knowledge of retail operations and administration, be proficient in fundamental arithmetic, and capable of problem-solving or escalating issues appropriately. They must demonstrate strong verbal communication skills, be able to address customer queries promptly, and adhere strictly to established procedures. A self-motivated individual who takes personal responsibility for the quality and timeliness of their work, achieving results with minimal oversight, is preferred. While not essential, candidates with 1 year of retail experience, a Certification in Retail Business Management, or basic computer skills (Word, Excel, Outlook, numerical skills, SAP) would be advantageous. Applicants must be South African citizens, able to work retail hours, and pass MIE checks including no criminal record and a clear credit rating. Possession of a driver’s license and reliable transport is also a requirement. **Deadline** 30 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/casual-frontshop-assistant-kalahari-mall-upington-dis-chem-pharmacies Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Excel
• SAP
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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