Legal Intake Specialist -66587744568

In brief

**Overview** The company, headquartered in New York City, is a fast-paced, client-focused legal practice specializing in high-stakes consumer law, specifically Criminal Defense, Immigration, and Family Law. This is a remote, independent contractor role for a Legal Intake Specialist, with a priority location in South America/Latin America/Philippines. The position involves working rotational shifts based on EST (NY) hours and offers a market-related salary. **What you will do** * Answer inbound calls and promptly call back new leads, particularly urgent and website inquiries. * Qualify leads, quote consultation fees, and schedule consultations with attorneys. * Manage the urgent line (e.g., recent arrests, warrants, detentions), including quoting retainers and processing payments if necessary. * Maintain accurate lead records in the CRM and appropriately refer out or reroute matters the practice cannot handle. * Route calls from existing clients, courts, and other departments to the correct personnel. * Cover all assigned intake channels, including phone, web, and text. **Requirements (from the original advert)** * Experience in intake, a call center, sales, or customer service. * Strong phone skills, demonstrating professionalism, active listening, and the ability to keep conversations focused. * Sound judgment and capability to independently apply fee and eligibility rules. * Ability to work across multiple systems simultaneously while on a call and take accurate notes. * Discretion in handling confidential information. * Availability for rotating shifts, which include early mornings, evenings, weekends, and holidays. **Who should apply** This role is suitable for an Intake Specialist who remains calm under pressure, is quick on the phone, and is adept at transforming a stressful initial call into a scheduled consultation or a signed client. Candidates with phone-based closing experience are a plus. Strong preference will be given to candidates who are bilingual in English and Spanish (or another client language). Experience with Lawmatics, Clio, Dialpad, or Slack is also beneficial. **Deadline** Not specified **Reference** Original posting: https://recruitcrm.io/apply/17926955516450072484wFq?source=Jobspage&new=yes Source: somewhere

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Customer service
• Bilingual (English & Afrikaans)

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (somewhere). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.