Service Deliver Manager-DFA

In brief

**Overview** The Service Delivery Manager-DFA role at Maziv is responsible for managing the full service delivery lifecycle, ensuring successful project outcomes, proactive issue resolution, and effective stakeholder communication. This includes overseeing link delivery, resolving customer escalations, maintaining data integrity, and reporting on portfolio performance. **What you will do** * Manage service delivery lifecycle including OLA achievements and accelerated delivery milestones from Permissions to Provisioning. * Oversee and provide guidance on link delivery process from start to finish (RFQ to Provisioning). * Provide solutions for customer escalated issues and ensure escalations are dealt with swiftly. * Manage data integrity of link orders in QuickBase. * Remove all obstacles, such as link issues, to ensure successful delivery of link orders and financial sustainability. * Use initiative to solve issues, find solutions, and ensure timeous feedback and delivery of link orders. * Monitor overall performance of service delivery and timelines. * Analyse service reports to address any possible delays before they occur. * Distribute service reports weekly to key internal and customer stakeholders and raise any potential risks. * Build and maintain personal relationships with key staff. * Look out for customer’s and DFA’s long-term interests. * Clean up open orderbook to ensure link orders are current and highlight issues to 2nd level report. * Monitor Open Orderbook Executables & Non-Executables ensuring internal problem areas are addressed and resolved. **Requirements (from the original advert)** * QuickBase workflow systems * MS Office suite including Power BI and intermediate Excel skills. * Diploma in either project management or engineering or Prince 2 certification. * At least 5 years project management/ service delivery management of which 3 years in the telecommunication industry. * Proven track record of delivering projects within defined timelines under high pressure. * Project & programme management: able to manage complex projects including concurrent projects and big customer specific programmes. * Decisive: must be able to use initiative to make quick decisions to resolve issues and overcome obstacles delaying delivery. * Must be able to partner with other DFA departments and contractors to achieve targets. * Customer management: tactful, resolute, and committed to providing excellent customer service. **Who should apply** An ideal candidate is a project or service delivery management professional with at least 5 years of experience, including 3 years in the telecommunication industry, holding a diploma in project management or engineering, or Prince 2 certification. They should possess a proven track record of delivering complex projects within defined timelines under high pressure. The role requires a decisive individual capable of taking initiative to make quick decisions to resolve issues, partner effectively with other departments and contractors, and demonstrate tactful, resolute, and committed customer management skills, while also fostering strong relationships and looking after long-term customer and company interests. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/service-deliver-manager-dfa-maziv Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Power BI
• Microsoft Excel
• Microsoft Office
• Project management
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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