Adventure Activity Guide – The Kingdom Resort

In brief

Overview This role as an Adventure Activity Guide at The Kingdom Resort, part of the Beekman Group, involves providing extraordinary leisure, recreational, and adventure sports services to resort guests. The position includes overseeing and managing all aspects of adventure sports activities, coordinating, planning, and executing various programs, ensuring safety standards, and providing exceptional customer experiences. The Guide is key in promoting adventure sports and maintaining high levels of customer satisfaction. What you will do * Assist with activities such as Quad Biking, Ziplining, hiking, mountain biking, rock climbing, kayaking, and other outdoor experiences. * Lead groups on outdoor excursions, providing information on flora, fauna, and geography. * Ensure safety, interpret nature, and enhance participants’ outdoor experience during excursions. * Develop, design, plan, and implement daily adventure sports programs, including rock climbing, kayaking, zip-lining, mountain biking, and other outdoor activities. * Ensure all adventure sports activities comply with safety regulations and industry standards. * Conduct regular safety inspections and risk assessments of equipment and facilities. * Provide exceptional customer service, promptly and professionally addressing inquiries, complaints, and feedback. * Oversee the maintenance and upkeep of adventure sports facilities and equipment. * Assist in taking equipment and activity bookings. * Assist with promotions, functions, and events. * Be pro-active and use initiative with customer service and complaints. * Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations, water safety, and hygiene within the designated working area. * Up-sell all Resort facilities. * Child mind kids and facilitate/arrange kids' and family water sport entertainment games and activities. Requirements (from the original advert) * Matric or Grade 12 Compulsory * Previous experience in adventure activities, tourism, hospitality, recreation, guiding, or a similar environment. * A basic understanding of Quad Bikes and Zipline operations. * Ability to lead games and activities for kids and families. * Public speaking * Computer literacy and Audio-visual expertise * Proficiency in Crisis management * Knowledge of Safety and security act O.H.S.A * First Aid training/certification. * Valid Driver’s Licence * Strong knowledge of local ecosystems (essential for leading groups on outdoor excursions) * Navigation skills (essential for leading groups on outdoor excursions) * Prepared to work outside of normal office hours, including public holidays and weekends. * Prepared to work during high season periods. Who should apply An individual with high energy levels and a passion for working with the public, particularly children, who is pro-active and uses initiative with customer service and complaints. The ideal candidate should have excellent communication abilities to foster an enjoyable and educational experience, coupled with flexibility, patience, and adaptability. Experience in child minding is an advantage. The role requires someone who thrives in a multi-cultural environment and is dedicated to promoting adventure sports and maintaining high levels of customer satisfaction. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/adventure-activity-guide-the-kingdom-resort-beekman-group Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Customer service
• First aid
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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