Coordinator: Pay Point (Langeberg Mall) Flexi 28

In brief

Overview This role is for a Coordinator: Pay Point at Woolworths' Corporate Store located in Langeberg Mall. The position is central to delivering exceptional customer service within a vibrant retail environment. The successful candidate will be responsible for driving efficient till operations, managing stock and shrinkage, and leading a team to ensure seamless customer transactions. The role requires strong decision-making, leadership skills, and a commitment to maintaining Woolworths' high standards. It involves customer engagement, query resolution, maintaining shop-keeping disciplines, and supporting operational excellence. Woolworths offers a dynamic workplace with opportunities for career development in retail leadership. What you will do * Drive efficient and accurate till operations ensuring swift and seamless customer transactions in line with company policies. * Lead, motivate, and manage the till operations team, fostering a positive work environment and ensuring adherence to hygiene and shop-keeping standards. * Deliver exceptional customer service by engaging with customers, promptly resolving queries and complaints, and offering appropriate product alternatives. * Identify and manage shrinkage and stock discrepancies by monitoring hotspot areas and ensuring misplaced stock is returned to the shop floor. * Ensure compliance with till point authorisations and cash handling procedures including seal control and float bag sign-offs. * Maintain adequate supplies of stationery, equipment, and packing materials at till points to support operational efficiency. * Train and develop till operators, conduct performance follow-ups, and address development needs to maintain competency standards. * Report acts of dishonesty and suspicious activities promptly to management or security, supporting loss prevention initiatives. * Plan, coordinate, and follow up on till operation activities, ensuring tasks are completed timely and accurately. * Lead by example demonstrating professionalism in attendance, dress code, hygiene, and timekeeping while facilitating regular team meetings. Requirements (from the original advert) * Minimum Grade 12 certificate or equivalent National Qualifications Framework NQF level. * Demonstrated experience in frontline retail roles, showcasing a solid understanding of customer service operations. * Proven team leadership experience, with ability to motivate and manage operational staff effectively. * Excellent communication skills, both verbal and written, capable of providing clear instructions and customer assistance. * Strong decision-making and problem-solving abilities, with aptitude for managing till operations efficiently. * Good planning and organizational skills, with ability to prioritize tasks and manage time effectively under pressure. * Advanced customer service orientation, committed to resolving queries and enhancing customer satisfaction. * Knowledge of company policies and procedures, ensuring compliance and adherence to operational standards. * Ability to identify and manage shrinkage and stock discrepancies, promoting loss prevention. * Flexibility to work various shifts, supporting operational needs within a dynamic retail environment. Who should apply The ideal candidate is a proactive communicator with retail experience, flexibility for shift work, and a passion for customer satisfaction, looking to be part of a trusted brand dedicated to quality and integrity. Deadline 20th October, 2026 Reference Original posting: https://www.myjobmag.co.za/job/coordinator-pay-point-langeberg-mall-flexi-28-woolworths Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.