Junior Solution Support Engineer

In brief

**Overview** This role is for a Junior Solution Support Engineer at the South African Revenue Service (SARS). The purpose of this position is to undergo training to assist in managing the relationship between Service Delivery, business units, and service providers. The goal is to ensure SARS IT services are consistently available, responsive, and performing well, particularly during periods of high demand. The role also involves developing an understanding of the organisation's integration layers to support troubleshooting efforts. **What you will do** Key responsibilities for this role include: * **Process:** * Communicating transactional outputs and queries in the area of work, adhering to policies and quality requirements. * Contributing to the development and improvement of area-specific standards, procedures, and processes to enhance quality and service. * Supporting the successful implementation of change initiatives within the area of work. * Delivering on performance objectives and escalating unresolved delivery or quality issues to management. * Identifying and developing solutions based on knowledge and experience to improve service delivery and quality. * Planning and scheduling own activities to continuously improve quality and service delivery. * Reporting on transactional and process activities within set guidelines to provide timely information for decision making. * Performing technical support, including undergoing training to develop solution portions, perform unit and technical testing, and configure and support one SARS solution/product across all environments. * Managing Configuration by understanding and documenting the physical and logical perspective of IT infrastructure and services. * Managing Incidents, focusing on restoring normal acceptable service with minimal business impact. * Managing Problems by assisting in diagnosing root causes of incidents to proactively eliminate them. * **Governance:** * Complying with governance and compliance procedures and processes, and continuously identifying and escalating risks. * **People:** * Searching for, integrating, and sharing new knowledge acquired through formal and informal learning. * Driving own performance and development to achieve and improve work outputs in line with response time, quality, and service delivery standards. * Developing and maintaining productive working relationships with peers and team members. * **Finance:** * Adhering to specified policies, standards, legislation, and procedures to prevent wastage and unauthorised expenditure, and reporting violations. * **Client:** * Contributing to a culture of service excellence that builds positive relationships and provides opportunities for feedback and exceptional service. * Ensuring client satisfaction by delivering consistent, seamless, quick, and error-free service. **Requirements (from the original advert)** * **Minimum Qualification & Experience Required:** * National Diploma NQF 6 or Higher Certificate NQF 5 in Information Technology AND 2 years' experience in SAS, End User Support; Supporting Microsoft products: Ms – Windows 11, O365, Copilot and Azure administration environment. * **OR** * Senior Certificate NQF 4 AND Relevant IT Qualification(s)/Certification(s), AND additional requirements specified in Minimum Functional requirements, where applicable. * **OR (Alternative)** * Senior Certificate NQF 4 AND 3 years' experience SAS, End User Support; Supporting Microsoft products: Ms – Windows 11, O365, Copilot and Azure administration environment. * **Minimum Functional Requirements:** * Working experience in software and end-user support. * **Behavioural Competencies:** * Accountability * Attention to detail * Building Sustainability * Conceptual Ability * Fairness and Transparency * Honesty and Integrity * Respect * Trust * **Technical Competencies:** * Business IT Systems * Computer Literacy * Functional Policies and Procedures * Planning and Organising * Problem Analysis and Judgement * IT Knowledge * IT Systems * IT Applications * Reporting * IT Project Management * Procurement Knowledge **Who should apply** This position is suited for individuals who are prepared to undergo training to support IT service delivery at SARS, focusing on relationship management, service availability, performance, and troubleshooting. The ideal candidate will possess a National Diploma NQF 6 or Higher Certificate NQF 5 in Information Technology with 2 years' experience in SAS, End User Support, and supporting Microsoft products (Ms – Windows 11, O365, Copilot, Azure administration environment). Alternatively, candidates with a Senior Certificate NQF 4 plus relevant IT qualifications/certifications, or a Senior Certificate NQF 4 with 3 years' experience in the specified technical areas, are also encouraged to apply. Essential qualities include working experience in software and end-user support, strong behavioural competencies such as accountability, attention to detail, and integrity, alongside technical proficiency in IT systems, problem analysis, and reporting. The role requires a proactive learner committed to continuous improvement and service excellence within a team environment. **Deadline** 23rd October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/junior-solution-support-engineer-the-south-african-revenue-service-sars Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Azure
• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.