Patient Experience & SDR - 60697642912

In brief

**Overview** This role is for a Patient Experience & Sales Development Representative at an elevated, fast-growing cash-based physical therapy and wellness practice. The company operates entirely outside of the traditional insurance model, fostering deep connections with patients who invest directly in their long-term health, mobility, and recovery. The practice culture is described as deeply welcoming, warm, and patient-centric. The purpose of this position is to bring on a dedicated administrative and pipeline partner, allowing the lead practitioner to focus on delivering world-class clinical treatment. This is a hybrid role, functioning at the forefront of the patient experience by blending compassionate customer support with consultative inside sales. * Location: Remote * Working Schedule: Full Time (40 hours per week) * Working Hours: M-F US Pacific Time * Salary Range: $1500-$2000/month * Classification: Independent Contractor **What you will do** * Manage inbound inquiries. * Navigate a sales script to explain the value of a premium out-of-pocket cash practice. * Execute backend scheduling loops. * Actively manage and intercept warm inbound leads originating from website forms, Google Maps listings, referral networks, and digital ad campaigns. * Guide prospective patients through structured discovery calls using an established script, articulating why investing out-of-pocket with the clinic yields superior health outcomes. * Own the practice calendar, which includes seamlessly booking new evaluations, navigating complex patient reschedules, and keeping the calendar highly optimized. * Meticulously track patient drop-offs and run proactive outbound follow-up loops (via phone, email, and text) to re-engage individuals who have not completed their pre-purchased treatment sessions. * Actively utilize, update, and manage the practice management pipeline within GoHighLevel to document patient touchpoints with pristine detail. * Act as a proactive partner to the business owner by utilizing checklist systems to keep tasks moving and confidently reminding the clinical lead on key follow-ups or high-value patient requirements. **Requirements (from the original advert)** * **Experience**: 2+ years of high-call-volume experience in customer support, receptionist, or inside sales roles. * **Preferred Backgrounds**: Experience in the fitness, wellness, boutique group studio, or medical/dental industries is highly preferred. * **Platform Literacy**: Hands-on experience working inside modern CRM software (experience with GoHighLevel is a major plus). * **Software Fluency**: Native comfort operating across the Google Workspace (Google Sheets, Docs, Gmail) and internal team communication channels like Slack. * **Communication Polish**: Elite verbal and written English communication skills, possessing the professional articulation required to handle delicate financial and health-related conversations with American consumers. * **Soft Skills**: * **Warm & Welcoming Vibe**: A naturally empathetic, compassionate, and bright phone presence that perfectly mirrors the welcoming clinic culture. * **Obsessive Organization**: An execution-minded professional who loves to-do lists, checklists, and maintaining strict order amidst moving priorities. * **Proactive Assertiveness**: High agency; a self-directed professional who doesn't wait to be told what to do and will actively keep the business owner structured and organized. **Who should apply** This role is ideal for a warm, highly organized, and proactive individual. The ideal candidate will have a naturally empathetic, compassionate, and bright phone presence. They should be an execution-minded professional who enjoys using to-do lists and checklists to maintain strict order, even amidst moving priorities. Furthermore, the candidate should possess high agency, be self-directed, and capable of proactively keeping tasks moving and the business owner structured and organized. **Deadline** Not specified **Reference** Original posting: https://recruitcrm.io/apply/17811174536760072484MzQ?source=Jobspage&new=yes Source: somewhere

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

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