Trouble Shooting Technician (Service Academy_TOC Maintenance)

In brief

**Overview** This role is for a Trouble Shooting Technician within Alstom's Service Academy_TOC Maintenance team. The primary purpose is to troubleshoot Alstom products at customer sites to ensure their availability and to provide technical expertise to subcontractors, warranty support, project team members, and less experienced personnel. **What you will do** Key responsibilities include: * Carrying out Troubleshooting during PI period, Pre-warranty & Commissioning, and Validation & Certification (if applicable), including investigation and repair. * Carrying out Fleet check activities. * Reporting and registering any deviation, failure, or event in the Failure Management database, including configuration data. * Supporting the operation helpdesk. * Applying and enforcing Alstom and customer EHS & security rules and relevant PI processes on customer site. * Executing test & troubleshooting procedures to evaluate system performance and performing failure analysis on parts to be returned for repair. * Supporting Implementation Field Modifications (FM operator), if required. * Supporting specific technical investigations by Engineering or internal/external Suppliers. * Recommending preventative and corrective actions. * Instructing and directing operators in field modification and repairs, if needed. * Advising PI management regarding customer satisfaction, product performance, and suggestions for product enhancements. * Ensuring good information flow about interventions & operations within Troubleshooting to support shift transition, if needed. * Leading a Troubleshooter team, if needed. * Conducting peer reviews of PI activities and providing technical leadership if requested. * Contributing to Return of Experience. **Requirements (from the original advert)** * **Educational Requirements:** * Btech/ Degree in Mechanical or Electrical/Electronics * Minimum IT knowledge * Internal EHS training * **Experience:** * Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) * Field Experience * EHS knowledge and exposure * Product knowledge * Railway Safety/Product liability knowledge * Engineering knowledge * Customer contact experience * **Competencies & Skills:** * Ability to read and understand electrical, pneumatical and mechanical diagrams **Who should apply** Candidates should possess a Btech or Degree in Mechanical or Electrical/Electronics, coupled with minimum IT knowledge and internal EHS training. The ideal applicant will have technical troubleshooting, investigation, and testing experience in mechanical or electrical/electronic fields, along with field experience, EHS knowledge and exposure, product knowledge, railway safety/product liability knowledge, engineering knowledge, and customer contact experience. Furthermore, candidates must demonstrate the ability to read and understand electrical, pneumatical, and mechanical diagrams. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/trouble-shooting-technician-service-academy-toc-maintenance-alstom Source: myjobmag

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