Automotive Claims Technician (Internship Programme)

In brief

Overview This internship program for an Automotive Claims Technician is offered by MMS, a subsidiary of Motus Holdings, a leading provider of value-added products and solutions to the South African automotive industry. The program is designed for qualified automotive professionals, aiming to provide them with exposure to the insurance and financial services environment while leveraging their existing technical automotive expertise. The Automotive Claims Technician is responsible for applying technical vehicle knowledge within a claims and authorisations setting. This involves supporting the assessment, validation, and processing of vehicle-related claims, with a focus on ensuring accurate technical evaluations, effective cost control, adherence to company procedures, and delivery of exceptional customer service. The incumbent will collaborate closely with customers, suppliers, dealerships, repairers, and internal stakeholders to facilitate efficient claims resolution and sound decision-making. The role reports to the Claims Team Leader / Claims Manager and is an integral part of the broader Claims Operations team. What you will do * Assess vehicle damages, mechanical failures, and repair requirements. * Interpret diagnostic reports and technical findings. * Evaluate repair validity and warranty considerations. * Support technical claim reviews and assessment decisions. * Validate repair quotations and recommendations, ensuring accuracy and fairness. * Assess vehicle parts requirements and pricing. * Review labour and repair costing for reasonability and accuracy. * Compare repair versus replacement alternatives. * Apply authorisation guidelines and approval protocols, assisting in minimising claims leakage. * Register and process claims accurately and efficiently. * Maintain complete and accurate claims records and documentation. * Update claims systems and internal databases. * Adhere to turnaround times and service level agreements. * Escalate exceptions and complex cases appropriately. * Ensure compliance with operational procedures and governance requirements. * Deliver professional service to customers, dealerships, repairers, and suppliers. * Assist with customer queries and claim-related concerns. * Support complaint resolution processes. * Build and maintain positive stakeholder relationships, ensuring professional communication and service excellence. * Apply automotive technical expertise when assessing claims. * Participate in workshop and practical learning activities. * Review repair methodologies and workmanship standards. * Develop an understanding of OEM standards and warranty requirements. * Maintain awareness of emerging vehicle technologies, including Electric Vehicles (EVs) and Hybrid technologies. * Contribute to claims quality and productivity objectives. * Assist with claims trend analysis and reporting. * Support supplier performance evaluations. * Participate in operational improvement initiatives, identifying opportunities to improve efficiency and customer experience. Requirements (from the original advert) **Technical Knowledge** * Sound understanding of vehicle systems, components and repair methodologies. * Knowledge of automotive diagnostics and fault-finding principles. * Understanding of vehicle parts identification and labour costing. * Knowledge of workshop operations and repair processes. * Awareness of warranty and maintenance plan environments. **Claims and Operational Knowledge** * Understanding of insurance and claims administration principles. * Knowledge of claims lifecycles and authorisation processes. * Understanding of risk management and fraud awareness principles. * Computer literacy and ability to work on multiple systems. **Skills and Attributes** * Strong analytical and problem-solving skills. * Excellent attention to detail and accuracy. * Strong verbal and written communication skills. * Customer-focused mindset. * Ability to work under pressure and manage multiple priorities. * Demonstrates accountability, professionalism and integrity. * Team player with strong interpersonal skills. * Adaptable and willing to learn. * Strong organisational and time-management skills. * Ability to build positive relationships with stakeholders. **Education - Minimum Requirements** * Qualified Motor Mechanic, Diesel Mechanic or equivalent recognised automotive trade qualification. * Completed apprenticeship programme. * Trade Test Certification. * Valid Driver's Licence. * Computer literacy Microsoft Office. **Education - Advantageous** * Exposure to claims administration, authorisations or insurance environments. * Knowledge of OEM warranty processes and standards. * Understanding of financial services environments. * Exposure to Electric Vehicle EV and Hybrid vehicle technologies. **Other Requirements** * Clear criminal record. * Demonstrate behaviour that consistently reflects and upholds the Company's values and culture. * Commitment to continuous learning and professional development. * Ability to maintain confidentiality of customer and business information. * Maintain the highest standards of integrity, professionalism and ethical conduct. * Willingness to participate in all aspects of the internship development programme. Who should apply This role is ideal for a qualified automotive professional, such as a Motor Mechanic or Diesel Mechanic with a completed apprenticeship and Trade Test Certification, who possesses strong technical vehicle knowledge and is eager to apply this expertise within an insurance and financial services claims environment. The successful candidate will be analytical, detail-oriented, customer-focused, and possess excellent communication and interpersonal skills to manage diverse stakeholder relationships. They should be adaptable, a strong team player, able to work under pressure, and committed to continuous learning and professional development, particularly concerning emerging vehicle technologies. A professional and integrity-driven individual with strong organisational skills and a valid driver's licence would thrive in this internship. Deadline 20 October 2026 Reference Original posting: https://www.myjobmag.co.za/job/automotive-claims-technician-internship-programme-motus-holdings-limited Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Office
• Customer service
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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