Operations Manager: Licensing

In brief

**Overview** The Operations Manager: Licensing position at the Western Cape Gambling and Racing Board is responsible for the management and oversight of the organisation's licensing operations and administration. This includes ensuring the effective utilisation of staff and resources, as well as the efficient, consistent, and compliant processing of licensing applications in accordance with the Western Cape Gambling and Racing Act, 1996 Act 4 of 1996, and all applicable regulations, policies, and procedures. **What you will do** * Oversee and manage the end-to-end licensing process, ensuring that applications are processed efficiently, consistently, and in accordance with applicable legislation, regulations, policies, and procedures. * Oversee and manage the implementation of a functional framework for licensing operations. * Lead and manage the Licensing team, including work allocation, performance management, staff development, resource allocation, and continuous improvement. * Develop and implement operational plans, procedures, and process improvements to enhance the efficiency, quality, and effectiveness of licensing operations. * Oversee the quality and consistency of licensing assessments, investigations, and recommendations; monitor compliance with regulatory requirements; and identify and mitigate risks within the licensing process. * Ensure the integrity and proper management of licensing records and systems, and provide accurate and timely operational, performance, and regulatory reports to management. * Manage relationships and communication with applicants, licence holders, industry representatives, and internal stakeholders to support effective licensing processes and resolve operational matters. * Identify, assess, and monitor risks relating to licensing operations, implement appropriate mitigation measures, and report significant risks to management to support effective risk management and decision-making. * Oversee site inspections, ensuring that inspections are properly conducted, findings documented, and appropriate follow-up action taken. **Requirements (from the original advert)** Minimum requirements: * A Bachelor’s Degree NQF Level 7 in Auditing, Business Management, Law or Operations and Project Management. * Five years’ relevant experience or more in a management position within a regulatory environment. * A valid Code B driver’s licence. * Fluency in at least two of the three official languages of the Western Cape. * Advanced computer literacy in MS Word, Excel and Outlook. * Excellent communication skills. * Strong leadership acumen. * People management, team building, and strong motivational skills. * Advanced computer skills. * Ability to network with stakeholders. * Ability to work under pressure. * Ability to pay close attention to detail. Advantageous qualifications, knowledge, and experience: * A relevant Honours or Master’s degree in Auditing, Business Management, Law LLB, Operations Management or Project Management. * A thorough understanding of the gambling industry, applicable legislation and legal and litigation processes, including the management of legal risks. * Relevant experience in auditing, licensing, regulatory compliance or operations management within a government, private-sector or public entity environment. * Knowledge of general management principles and experience in managing and improving compliance assessment processes. **Who should apply** This role is suitable for a highly experienced and qualified professional with a Bachelor’s Degree (NQF Level 7) in Auditing, Business Management, Law, or Operations and Project Management, and at least five years of management experience within a regulatory environment. The ideal candidate will possess excellent leadership, communication, and people management skills, including team building and motivational abilities. They must be fluent in at least two of the Western Cape's official languages, hold a valid Code B driver’s licence, and demonstrate advanced computer literacy. The role requires an individual who can work under pressure, pay close attention to detail, and effectively network with stakeholders. Candidates with a relevant Honours or Master’s degree, a deep understanding of the gambling industry and related legal processes, and specific experience in auditing, licensing, or regulatory compliance within a relevant entity will be at a distinct advantage. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/operations-manager-licensing-western-cape-gambling-and-racing-board Source: myjobmag

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At a glance

• Microsoft Excel
• Project management
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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