Senior Adjudicator

In brief

**Overview** This role is for a Senior Adjudicator at the FAIS Ombud SA. The position involves leading and overseeing the investigation, adjudication, and resolution of complaints, ensuring compliance with the FAIS Act and other regulatory requirements. It requires providing technical and legal oversight, reviewing tribunal matters, driving operational excellence, ensuring governance, leading and developing teams, building stakeholder relationships, and contributing to organisational knowledge. **What you will do** * Lead and oversee the investigation, adjudication and resolution of complaints, ensuring compliance with the FAIS ACT, regulatory requirements and service delivery standards. * Provide technical and legal oversight of complaints by reviewing, approving, and quality-assuring case outcomes by adjudicators and junior adjudicators. * Review, reassess, and rework matters returned by the Tribunal, including further investigation and analysis where required. * Drive operational excellence by monitoring case performance, service standards, the case management system CRM, reporting, and continuous process improvement initiatives. * Ensure effective governance, risk management, and compliance by implementing controls, managing departmental risks, and maintaining adherence to policies and procedures. * Lead, coach, and develop high-performing teams through performance management, skills development, mentorship, knowledge transfer, and succession planning. * Build and maintain productive relationships with industry stakeholders through engagement, mediation, presentations, and representation of the Office at internal and external forums. * Contribute to organisational knowledge, industry guidance and thought leadership through training, publications, and market conduct insights. * Perform various other duties as may be determined by the Manager: Dispute Resolution and the Ombud. **Requirements (from the original advert)** * Matric certificate or equivalent. * BCom or LLB Degree. * PGDip in Financial Planning Qualification and CFP designation will both be an added advantage. * Admission as an Attorney will be an added advantage. * A minimum of 8 years of industry-related experience working with dispute resolutions, appeals, and liaising with the Tribunal. * 3 years of people management experience. * Solid legal drafting experience. * Sound understanding of the legal environment in which the FAIS Ombud’s Office operates. * Technical and practical knowledge of financial advisory, FAIS regulatory compliance, the pension funds industry, insurance, and market conduct/TCF regulation. * An understanding of financial services legislation - FAIS Act, FSR Act, PFA, LTIA, TCF, PPR, ITA, Insurance Act. * Strong Background in Short and Long-Term Insurance, Financial Planning, Dispute Resolution. * Market Conduct, FAIS Regulatory Compliance, Pension Funds. * Understanding of general and technical financial product knowledge. * Exceptional Communication and Interpersonal Skills. * Strong Time Management, planning and presentation skills. * Solid negotiation and stakeholder management skills. * Ability to prioritise and handle multiple tasks within strict timeframes. * Analytical thinking. * Ability to engage with team members at various levels within the organisation. * Excellent customer service skills. * Ability to solve problems, design, and execute projects. * Ability to maintain a high level of confidentiality. * Strategic Leadership. * Personal drive and integrity. * Excellent drafting skills. * Strong communication and leadership skills. * Active listening. * Critical thinking. * Analytical thinking. * Attention to detail. * Proficiency in using MS Office. * Good communication skills (technical and non-technical). * Output driven. * Good interpersonal skills. * Diligent. * A self-starter. * Energetic. * A team player. * Ability to communicate in two or more official languages. * Ability to extract the essence of a complaint where the real complaint is clouded by irrelevant details. * Ability to conduct a thorough assessment of complaints in line with prescribed transcripts and make a sound legal argument to reach a conclusion. * Ability to establish priorities and manage several tasks. **Who should apply** The ideal candidate for this Senior Adjudicator position is an experienced legal or financial professional with a strong background in dispute resolution, particularly within the financial services sector. They should possess a BCom or LLB degree, along with a minimum of 8 years of industry experience in dispute resolution, appeals, and tribunal liaison, including at least 3 years in people management. Essential skills include solid legal drafting, exceptional communication (technical and non-technical, in multiple languages), critical and analytical thinking, strong leadership, and stakeholder management abilities. The candidate must be diligent, output-driven, a self-starter, energetic, and a team player, capable of managing multiple tasks under strict timeframes. A sound understanding of the FAIS Ombud's legal environment, financial services legislation (e.g., FAIS Act, FSR Act), and technical knowledge of financial products, insurance, pension funds, and market conduct/TCF regulation are crucial. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/senior-adjudicator-fais-ombud-sa Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

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