Senior Specialist: Fleet Kia South Africa Pty Ltd - IMF Cape Town

In brief

**Overview** This role is for a Senior Specialist: Fleet at Kia South Africa Pty Ltd (Kia Motor), located in Cape Town. The primary focus of this position is to establish and maintain strong business relationships with fleet customers, aiming to promote fleet sales in line with predefined work objectives and agreed standard operating procedures. **What you will do** * Establish and maintain strong business relationships with fleet customers in order to promote fleet sales, in line with predefined work objectives and agreed standard operating procedures. * Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act CPA and others. * Analyse the market potential and determine the value of existing and prospective customers. * Assist allocated dealerships with fleet prospecting, which includes presentations, pricing and aftersales to fleet customers during visits and registering fleet owners on the Fleet portal. * Conduct research and gather data to provide input to operational reporting and decision-making processes. * Conduct research to identify new opportunities/technologies which could result in better operational processes. * Define standard operating procedures SOPs. * Ensure that customers are knowledgeable of products and services in order to ensure retention of existing customers; improving sales revenue and increasing customer base. * Establish, develop and maintain strong business relationships with current and prospective fleet customers to generate new business. * Manage all customers through timeous follow-ups. * Process all leads of prospective customers and follow-up on possible sales, following CRM processes and procedures. * Provide specialist advice to enable planning for value-added process improvements, initiatives and services. * Provide specialist advice to identify and develop solutions to improve quality of processes and services. * Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment. * Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage. * Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation. * Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business. * Build sustainable relationships with customers that contribute to a culture of customer service excellence. * Introduce brands in terms of products, service and offerings for internal and external customers. * Own and live up to company values. * Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management. * Participate in forums/discussions that positively contribute to knowledge improvement. * Provide advice and support with the management of change and offer operational support where required. **Requirements (from the original advert)** * **Minimum Experience:** 3 - 5 years' experience in a similar environment * **Minimum Qualification:** * Matric * Related job training and experience * **Preferred Experience:** 0-1 Year experience in a similar environment **Who should apply** Candidates with a minimum of 3-5 years' experience in a similar environment, holding a Matric qualification and possessing related job training and experience. The ideal applicant will be skilled in establishing and maintaining strong business relationships with fleet customers, capable of promoting fleet sales, and ensuring adherence to legal compliance and organisational policies. They should demonstrate excellent customer relationship management skills, proactively identify market opportunities, and contribute to a culture of customer service excellence, productivity, and quality management, while embodying company values. **Deadline** 21 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/senior-specialist-fleet-kia-south-africa-pty-ltd-imf-cape-town-kia-motor Source: myjobmag

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At a glance

• No previous work experience required.

• Customer service

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Job description

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