Service Manager - Rola Ford Hermanus
- Location
- Hermanus, Western Cape
- Closing date
First listed . Last checked at source .
In brief
Overview This role is for an experienced Service Manager at Rola Ford Hermanus, part of the Rola Motor Group. The successful candidate will be responsible for managing and coordinating the day-to-day operations of a busy workshop, ensuring efficiency, effectiveness, and the highest level of customer service. What you will do * Manage and coordinate the day-to-day operations of the workshop. * Lead and manage a team of technicians and mechanics. * Ensure the quality of work produced in the workshop meets the company's standards. * Ensure that all work carried out in the workshop is done safely and in accordance with health and safety regulations. * Manage and control workshop costs to ensure profitability. * Liaise with the parts department to ensure timely delivery of parts. * Maintain accurate records of work carried out in the workshop. * Ensure that customer satisfaction is maintained at all times. * Manage customer complaints and resolve issues to the customer's satisfaction. * Conduct regular team meetings to review performance and implement improvements. * Identify training needs and provide training to team members as required. Requirements (from the original advert) * At least 3 years experience in a similar role within the automotive industry (Toyota brand advantageous). * Strong leadership and people management skills. * Good communication and interpersonal skills. * Excellent problem-solving and decision-making skills. * Good organisational and time management skills. * Knowledge of health and safety regulations. * Knowledge of automotive systems and technology. * A commitment to delivering excellent customer service. * Ability to work well under pressure. * Valid driver's license. * Clear criminal record. Who should apply An experienced Service Manager with at least 3 years of experience in the automotive industry, possessing strong leadership, people management, communication, and problem-solving skills. The ideal candidate will be highly organised, capable of working under pressure, committed to excellent customer service, and knowledgeable in health and safety regulations and automotive systems. A valid driver's license and a clear criminal record are also required. Deadline 2nd November, 2026 Reference Original posting: https://www.myjobmag.co.za/job/service-manager-rola-ford-hermanus-rola-motor-group Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- At least 3 years of experience.
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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