Supervisor: Foreman - Motus Menlyn Multifranchise

In brief

**Overview** This role is for a Supervisor: Foreman at Motus Menlyn Multifranchise, part of Motus. The position involves overseeing service operations, managing a team of service technicians, ensuring compliance with regulations and manufacturer policies, maintaining high service quality, and ensuring customer satisfaction within a multi-franchise workshop environment. **What you will do** * Recruit, hire, and motivate qualified service technicians. * Assist technicians in developing their skills. * Understand, keep abreast of, and comply with all regulations affecting service operations (e.g., hazardous waste disposal, OHSA Right-to-Know). * Understand and ensure compliance with manufacturer warranty and policy procedures. * Ensure all department employees receive appropriate manufacturer training. * Conduct regular performance reviews for all technicians in accordance with dealership guidelines. * Ensure all repairs are assigned to technicians in an equal and fair manner. * Provide technical support for technicians when necessary. * Ensure repairs are charged out correctly. * Check the progress of each repair order throughout the day. * Maintain high-quality service repairs and minimize comebacks, including periodic spot checks of completed jobs. * Road test vehicles to quality-check work performed. * Account for all documents, ensuring none are missing and all are processed correctly. * Establish and maintain customer follow-up programs to confirm satisfaction with the service experience. * Handle all customer complaints within 24 hours, informing other managers as appropriate. * Manage department performance using tools such as daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts. * Monitor technicians' daily productivity reports and corresponding payroll records. * Monitor shop conditions, including cleanliness, safety, and the condition of shop equipment, reporting problems to the service manager or dealer. * Ensure the proper care, storage, and inventory of special tools. * Keep abreast of new equipment and tools available and recommend purchases. * Fill in for service advisor and dispatcher when necessary. * Attend manager's meetings as requested. * Strive for harmony and teamwork within the department and with all other departments. * Maintain a safe work environment. * Maintain professional appearance. * Perform other tasks as assigned. **Requirements (from the original advert)** * Qualified Technician * Must have workshop Foreman experience **Who should apply** This role is suitable for a qualified technician with demonstrated experience as a workshop foreman. The ideal candidate will be capable of leading and developing a team of technicians, ensuring compliance with automotive regulations and manufacturer standards, maintaining high-quality service repairs, managing customer interactions, and overseeing the overall efficiency and safety of a multi-franchise workshop. **Deadline** 21 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/supervisor-foreman-motus-menlyn-multifranchise-motus-holdings-limited Source: myjobmag

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