Claims Investigator (CPT)

In brief

**Overview** This role is for an enthusiastic Claims Investigator to join MiWay Insurance's Claims Investigations Team in Cape Town, with a start date in 2026. The position is within the Claims Department and seeks an individual who is ready for a new challenge and believes they can make a difference. **What you will do** - Validate claims by meeting with clients, Brokers, SAPS officials, and tracing witnesses. - Compile investigations reports on the work done in line with MiWay Claims Philosophy. - Manage validations of Accident claims and other skill sets when required. - Reach company goals and targets set for the Commercial and Personal line Investigations department. - Administer assigned claims and set tasks. - Manage client and broker expectations. - Maintain set timelines on the processing of claims. **Requirements (from the original advert)** - **Minimum Qualification:** - Grade 12/Standard 10/NQF 4. - Tertiary qualification will be an added advantage. - **Experience & Knowledge:** - Minimum 3 years Claims Investigations experience, more specifically Accident claims. - Any field investigations experience, e.g., from law enforcement agencies, etc. - Experience in Personal lines and commercial products essential. - Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes. - Knowledgeable on Broker procedures. - **Essential Assets:** - Own vehicle. - Valid South African driver’s license. - **Competencies:** - Highly proficient in dealing with clients at all levels. - Thorough knowledge of claims investigation techniques. - Excellent written and verbal communication skills. - Attention to detail. - Strong administration skills. - Self-motivated. - Ability to inspire others. - Motivation and desire to excel. - Problem-solving skills and solution-oriented. - Flexibility. - Ability to multi-task and cope with pressure. - Ability to perform under pressure. - Meeting deadlines. - Proper time management. - Commitment to personal and team goals. - Professionalism. - Ability to apply business rules and processes. - Excellent interviewing skills. - Ability to provide technical guidance to team members. **Who should apply** This role is suited for an enthusiastic individual based in Cape Town who is seeking a new challenge and wishes to contribute to the MiWay Claims Investigations Team starting in 2026. The ideal candidate will possess a Grade 12 qualification (NQF 4), a minimum of 3 years' experience in claims investigations, particularly accident claims, and essential experience in personal lines and commercial products. They should have a solid understanding of claims systems, procedures, and broker procedures, along with their own vehicle and a valid South African driver's license. Key competencies include strong client interaction skills, knowledge of investigation techniques, excellent communication, attention to detail, strong administration skills, and the ability to work under pressure, manage time effectively, and demonstrate professionalism and problem-solving abilities. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/claims-investigator-cpt-miway-insurance-limited Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Excel

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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