Production Support Manager - Sandton - Hybrid - Contract to Perm - R1.3m PA
- Location
- Sandton, Gauteng
- Work model
- Hybrid
- Contract
- Contract
- Salary (as advertised)
- R1 300 000 per year
- Minimum qualification
- Bachelor's degree
- Closing date
First listed . Last checked at source .
In brief
Overview E-Merge is recruiting for an experienced Production Support Manager to lead a support function, ensuring the reliability, performance, and continuous improvement of critical systems. This role is a hybrid contract-to-permanent position based in Sandton, offering an annual salary of R1.3m. What you will do * Lead and mentor a team of Support Analysts, providing guidance and fostering growth * Establish and enforce structured Incident, Problem, and Change Management processes * Act as the primary escalation point for production issues and service disruptions * Proactively monitor system performance and implement alerting and monitoring strategies * Coordinate rapid response to incidents, ensuring minimal downtime and business impact * Serve as the communication bridge between IT and business stakeholders during incidents * Conduct root cause analysis (RCA) and drive corrective and preventative actions * Continuously improve support processes, tools, and operational workflows Requirements (from the original advert) * **Qualifications & Experience** * Bachelor's degree in Computer Science, Information Systems, or a related field * ITIL certification or relevant Service Management training * Proven experience in a Production Support / IT Operations leadership role * **Technical Expertise** * Strong understanding of: * Digital platforms and enterprise application environments * Back-office systems and integrations/ API specific experience required * Incident, Change, and Problem Management frameworks * Experience with monitoring tools and ticketing systems (e.g., Jira) Who should apply This role is ideal for someone who thrives in high-pressure environments, leads with clarity, and takes ownership of operational excellence. Deadline Not specified Reference Original posting: https://www.jobmail.co.za/jobs/it-computer/other-it-computer/south-africa/production-support-manager-sandton-hybrid-contract-to-perm-r1.3m-pa-id-7456838 Source: jobmail
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
Job description
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