Digitalization Specialist

In brief

**Overview** This role as a Digitalization Specialist at DHL involves comprehensive IT management and support, focusing on the effective deployment, maintenance, and optimization of applications, systems, and infrastructure within the company's Hubs and Gateways. The position is central to ensuring operational continuity, maximizing system exploitation, managing service levels, driving cost efficiency, and maintaining compliance and security standards across the IT landscape. **What you will do** * Ensure effective deployments and early benefits realization by optimizing time-to-market. * Maximize exploitation of existing and new features and functions within core applications. * Develop realistic, achievable, and price-conformant Service and Operational Service Level Agreements with business stakeholders, ensuring back-to-back compatibility with dependent service providers. * Maintain Service Quality and availability; monitor Applications, office automation, and communications infrastructure uptime in line with established SLAs and OLAs. * Support all staff based at the Hubs and Gateways. * Ensure clearance applications are running and supported with minimum downtime. * Deploy solutions and ensure appropriate configurations on all servers and customs-related applications/servers. * Ensure Business Continuity via appropriate topologies, archive, and recovery strategies. * Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication. Serve as a point of escalation in service failure situations and proactively manage and communicate incidents to stakeholders. * Monitor and scale capacity (up and down) ahead of demand for hardware and communications infrastructure. Ensure hardware refresh policy is optimized for maximum cost effectiveness. * Implement Cost Effectiveness Programmes and generate cost reduction initiatives. * Manage via globally agreed KPIs; report in line with standard reporting requirements. * Manage internal and external vendor and customer relationships, including local government, industry, trade, and standards bodies. * Lead or participate in global/regional initiatives as part of a virtual IT function. * Decommission non-performing IS assets and converge local applications. * Provide user training and ongoing user support. * Ensure compliance to regional standards, including First Choice. * Ensure License compliance. * Manage IS Asset management. * Manage implementation and requirements for deployed local solutions. * Ensure maintenance and changes to scripts are processed as per business requirement. * Ensure Legal compliance through following legislated records and data management practices. * In association with regional BIT, reduce activities in Network administration, performance monitoring and tuning, Communication software acquisition, installation and optimization, System planning and administration, Unix server administration (where local applications are based on Unix/Informix), Database administration, and Desktop services. * Manage outsourcing opportunities and ongoing vendor relationships. * Manage Help Desk and Service Tickets, including ticket reduction via root cause analysis and eradication. * Enforce IT Security Policies through training, management communications, user, and country IT audits. * Undertake proactive maintenance and administration of computer hardware, software, and operations tools to support IT service delivery, improving system availability and avoiding outages. * Perform Problem Root Cause Analysis (RCA), investigate and develop solutions, implement via the Change Management process, and document results and follow-up actions. * Complete all system and application checklists as per the shift roster. * Provide after-hours support to staff. **Requirements (from the original advert)** * Degree in the field of Information Technology or related field. * 1 + years Project Management Experience. * 3 + Experience in managing an internal or externally operated production systems environment. * 3 + Customs programs experience & DHL Customs Applications Support Knowledge including Customs & Excise Technical & Operations Mandates. * Excellent oral and written communication skills English. * Experience in managing an internal or externally operated production systems environment. * 2 years’ experience in Programs and Project management. * 2+ years database experience. **Who should apply** This role is suitable for candidates with an academic background in Information Technology or a related field. Ideal applicants will possess significant experience (3+ years) in managing production systems environments, coupled with specific knowledge (3+ years) of customs programs and DHL Customs Applications Support. Candidates should have demonstrated experience in project and program management (1-2+ years) and at least 2 years of database experience. Strong oral and written communication skills in English are essential. The position demands an individual capable of hands-on system deployment, support, maintenance, and continuous improvement within a complex IT operational setting, including proactive problem-solving, vendor management, and ensuring regulatory and security compliance. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/digitalization-specialist-dhl-2 Source: myjobmag

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At a glance

• At least 1 year of experience.

• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

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